Customer Service Project

ASHLEY G. TURNER

**-** ******* ****** ! ARVERNE, NY 11692 ! H: 718-***-**** C: 718-***-**** ! **********@*****.***

PROFILE IT professional with customer service orientation. Able to apply mathematics and civil engineering

principles to residential, industrial and commercial projects. Proficient in PC and Apple platforms.

Expertise with AutoCAD and MathCAD.

EDUCATION MISSOURI UNIVERSITY OF SCIENCE AND TECHNOLOGY

Rolla, Missouri Bachelor of Science in Civil Engineering, 2011

RELEVANT PROJECT WORK

Senior Seminar Pipeline Project:

A team project designed to upgrade a local system by diverting waste products while maintaining

environmental integrity of the system. Team Role was that of the Geotechnical Engineer

Marine Life Mercury Analysis Project:

Analyzed local fish supply to insure that mercury levels were appropriate for consumption by

pregnant women. Team Role was that of statistical analysis of mercury concentration results.

SPELMAN COLLEGE

Atlanta, Georgia Bachelor of Science in Mathematics, 2010

RELEVANT PROJECT WORK

Spelman Environmental Statistics Summer Institute’s Post Katrina Air Quality Analysis:

Project was designed to track and determine dispersion of ash from the burning of waste in localities

affected by hurricane Katrina. Used EPA research to determine the path of ash dispersion based on

weather patterns and the concentration of ash based on proximity of non-Katrina affected localities.

EXPERIENCE MOBILE TECHNICIAN / LEAD VISUAL DISPLAY TECHNICIAN

Apple, Manhasset/ Manhattan, New York 2011-Current

•Created new standards for the Long Island market's visual display specifications

•Managed a team of specialists through complete changes in the store layout

•Primary liaison between the flagship (Manhattan) and the Manhasset store

•Directed Apple children’s summer camp in the Manhasset store

•Taught customer workshops that demonstrated Apple devices

•Implemented structural changes for new product releases

•Researched and amended new product operations specifications

CAMP TEACHER

Queens College Summer Camp, Queens, New York 2010-2010

• Worked with 5-14 year olds in summer camp to develop better math and science skills

• Fostered and directed a fun and creative environment for young adults

• Tutored students in English and supported teachers in extra-curricular activities

STUDENT CENTER RECEPTIONIST

Missouri University of Science and Technology, Rolla, Missouri 2009-2010

• Provided prompt courteous service and directions to patrons at the Student Union Center

• Offered general information about the campus to patrons and visitors

RESIDENTIAL ASSISTANT

Missouri University of Science and Technology, Rolla, Missouri 2008-2009

• Led a group of young women through their first year of college

• Organized and conducted a series of programs on academics, service and leadership

SKILLS iWork, iLife, AutoCAD and MathCAD, MS Office

Ashley G. Turner

H: 718-***-**** C: 718-***-****

**********@*****.***

Relevant Course Work:

Senior Seminar:Engineering in A global Society

Discussion of contemporary issues: public safety. health, and welfare; the principles of sustainable development;

lifelong learning; impact of engineering solutions in a global and societal and political context; relationships with owners,

contractors, and the public; public service; the Code of Ethics; and the Missouri licensing Statutes and Board Rules.

Transportation Engineering

A study of operating characteristics of transportation modes including highways, railways, inland waterways, airways,

and pipelines. Consideration of traffic control devices, safety, system capacity, design of routes, planning of urban

transportation systems, and economic evaluation of transportation alternatives.

Traffic Engineering

Driver, vehicle, and roadway characteristics; traffic control devices; traffic studies; intersection capacity, intersection

design, traffic safety, and evaluation of traffic improvements. Traffic laws and ordinances, traffic engineering, traffic

circulation, parking design, and forecasting traffic impacts.

Fundamentals of geotechnical engineering

Analysis of geotechnical systems including soil classification, index properties, permeability, compressibility and

shear strength. Basic geotechnical engineering design principles as they apply to civil constructed facilities, such as analysis

of foundations and earth structures. Laboratory determination of basic properties of soils.

Geosynthetics in engineering

Geotechnical principles are applied to design of geosynthetic systems for foundation support, earth retention,

drainage, and disposal of hazardous convention wastes. Geosynthetic testing and identification. Emphasis is on design of

geosynthetic earth reinforcement, roadway stabilization, filters, and waste containment systems.

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