Customer Service Sales

Ekychima Sampson-Diop

Contractor while transporting kids to school and home - Drew Transportation

Cary, NC

*********@*****.*** - 919-***-****

Obtain an administrative position with a progressive company use my customer service and supervisory skills

to produce high quality work.

WORK EXPERIENCE

Contractor while transporting kids to school and home

Drew Transportation - Cary, NC - 2010 to Present

Document my all runs for time of pickup and mileage.

* Vehicle inspections and basic vehicle maintenances.

Coffee hostess

Umstead hotel & Spa - Raleigh, NC - 2008 to 2009

Managed the Umsted Coffee station assisted customers in knowledgeable hotel resources and amenities.

* Trained associates in coffee station setup and daily business for customer satisfaction with our service.

* Developed in my area increased business through coffee/pastries and

I participated in serving patron's breakfast and lunch.

Assistant Manager

Beauty Alliance - Raleigh, NC - 2005 to 2006

Managed store operations and marketed products to professionals, beauty consultants, and business owners.

* Processed and invoiced product shipments, stocked and restocked product.

* Trained new associates and managers about products and store operation and performed internal audits

daily.

Administrative/Cashier

Rhodes Furniture - Raleigh, NC - 2004 to 2004

Assisted on sales floor in completing sales, contract review and insurance.

* Performed administrative functions including receptionist, clerical and data entry.

* Setup executives meetings, and scheduled travel appointments.

Assistant Manager

The Avenue, Inc - Raleigh, NC - 2003 to 2004

part-time )

* Managed store and employees on sales floor activity including personnel, stock, close out accounting.

* Sold promotional items and store receipt deposits.

Customer Service Representative

Triangle Car Rental - Raleigh, NC - 2000 to 2003

Expanded revenue opportunities through increased rental sales.

* Performed vehicle audits, processed all closing reports, cash drops, and nightly store audits.

* Followed up and resolved customer concerns regarding service rendered, billing, and pricing.

Leasing Agent

Archstone Cornerstone, Inc - Raleigh, NC - 2000 to 2000

Contracted )

* Reviewed contracts, leased apartment, processed data, and general office operations which required multi-

task abilities.

* Guided new resident apartment tours of ground facilities upon request.

* Managed maintenance repairs and residents inquiries and complaints.

Case Specialist

Price Waterhouse Coopers - Raleigh, NC - 1999 to 2000

Coordinated outbound/Inbound-call Customer Service center for Bell Atlantic. Performed daily administration

of all benefit initiative packages by providing assistance to employees on benefits and corporate/divisional

policies.

* Cooperated with local office and various insurance carriers to provide employee assistance through

interpretation and explanation of health claims, problem resolution and all benefit related matters.

* Followed policies and procedures to ensure adherence to established

Procedure and standards.

Administrative Assistant

Manpower - Raleigh, NC - 1998 to 1999

contracted )

* Administered support for publications department at SAS institute. Multi-task while paying close attention to

details, prioritizes, work independently with minimal supervision.

* Performed general clerical duties including Unix systems, answering phones, taking messages, copying and

filing as necessary.

* Organized and coordinated schedules, meetings and travel arrangements for all department executives.

Prepared presentations for Sugi registration.

EDUCATION

Business management

Axia Phoenix University Phoenix - Phoenix, AZ

2007

North Carolina State University - Raleigh, NC

1998 to 1999

School of Computer Design

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