Customer Service Manager

Ricky Devon Wright Jr

*** ******* ***** **

Cary, NC 27511

919-***-**** (Mobile)

************@*******.***

Objective

To obtain an administrative or clerical position in which my education,

experience, and skills can be utilized to provide leadership while

providing support to upper management, executing various administrative

duties, and providing excellent customer service to various clients

Education

2006-2010 Bachelor of Science, North Greenville University, Tigerville, SC

29688

Experience

2013-2014 Shift Leader, Blockbuster LLC, Cary, NC 27519

. Directed four customer service representatives in the creation of a

positive customer experience

. Responsible for meeting shift sales goals as set by store manager

. Ensured that proper inventory, cash controls, and loss prevention

procedures were in place and followed

. Executed administrative tasks necessary to the daily opening, running,

and closing of a store

2013-2013 Shift Supervisor B, CVS/pharmacy, Cary, NC 27519

. Supervised four clerks through assigning, directing, and following up

on activities

. Handled customer relations issues in accordance with company policies

. Executed various tasks necessary to the optimization of store

maintenance, store presentation, store operations, and store shrinkage

2010-2013 Customer Service Associate, Variety Wholesalers, Bennettsville,

SC 29512

. Greeted and assisted customers with their questions, problems, and

complaints

. Operated a cash register including cash transactions, checks, and

charges

. Assigned limited managerial duties such as opening and closing a

store, executing the daily cash report, delivering deposits to the

bank, and loading and unloading deliveries

Skills

. Ability to provide leadership while increasing customer satisfaction

and retention

. Ability to work within a team and independently

. Ability to execute various duties related to the daily opening,

running, and closing of a store

. Proficient in Microsoft Office applications (Word, Excel, PowerPoint,

Outlook)

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