Customer Service Manager

RONALEE K. FULLER

*** ***** **.

Merlin, Or. 97532

Home: 541-***-****

Cell: 541-***-****

Email: ********@*******.***

OBJECTIVE: : Seeking work, which will allow me to use my excellent organizational

skills; excellent customer service skills and proficiency in computer programs in helping

you meet your company’s goals.

SKILLS:

Human Resources: screening potential employees, hired and let go employees

Receptionist: excellent customer service skills

Marketing: running online ads to recruit interested employees, clients

Financial Management: keeping track of hours and pay, data entry into various pc

systems

Merchandising: numerous companies in the fourteen years, doing resets, auditing,

ordering, credits and cleaning, placing POP to correct products for clients, scanning

UPCs

Staff Supervision: training employees online as well as out in the field for companies:

answering questions, team lead out in the field for various projects

Customer Service: selling products, writing contracts, exchanging monies, selling

cellular phones, accessories, merchandising, demonstrations, catalog sales,

answering and researching customer’s questions

Office Programs: proficient in MS Office programs, emails, internet searching,

webinar literate, online study, comfortable to work with internal systems, various

programs to put in computer

Home Office includes: Windows 7, printer, copier, scanner combination, high-speed

internet, cellular and landline phones

FGX International World Headquarters

500 George Washington Hwy

Smithfield, RI 02917

Gunda Haroldsen District Manager, Eugene, Or.

3/1/10-current part-time

Representative for Foster Grant Sunglasses and Reader glasses

Service over 25 stores a month, weekly, bi-monthly and monthly

Inventory control, audit product monthly in each store, ordering and credit

damages and overstock

Resets products various seasonal times during the year

Daily duties in each store are: straightening products on fixtures, cleaning

products, placing products on fixtures, change product UPC tags, write up

credits of any damages and ordering products of low stock or out of stock . I

report daily tasks, orders and my time in website online each day. Email any

updates of stores to my District Manager or sometimes phone calls of any

issues while in the store.

11/07-06/13

Mosaic Sales Solution Field specialist for Division: Impact/Game on Divisions,

Part-time

Georgia Dyal was my Division manager

(Mosaic was bought out by Acosta changed over 1/1/13) Part-time

Division is: Impact Retail Solutions

Using a company issued tablet, I schedule my assigned stores and duties . I go to

assigned stores and discuss duties with store managers for approval. I place Point of

Purchase on product shelves doing input duty assigned is complete in tablet. I then

upload my completed assignments at a Wifi site. I travel to the coast each week to do my

assigned stores and to Grants Pass for other assigned stores.

Gem Janitorial

Customer Service Supervisor 4606 E. Evans Crk Rd. Rogue River, Or. 9/21/2005-

4/30/2006

Supervised over 30 janitorial employees and inspected their work out in the field

Answered telephones in office per account issues, new accounts signing up or

employees calling in for different issues

Resolved account issues over the phone as well as meetings in person

Wrote ads to hire new employees as company grew. I had a question sheet to ask

prospective employees calling in when answering the ad.

Would have meetings with employees to let them vent, suggest better service or

cleaning tips

Senvoy

Courier in Grants Pass and surrounding areas

7/1/04-2/28/05- 1215 SE 8th Ave Portland, Or. 97214

Route Drive using my own vehicle to pick up bank bags at specific banks each

morning

Delivered miscellaneous packages to retirement homes mostly pharmaceutical

Payroll delivery on certain days

Picked up documents, bank bags, and packages at various companies and banks

each evening, delivered to airport by a specific time. Drove 2 routes: 12 hour

shifts, responsible for many keys to the bank buildings, also had an issued Nextel

phone to keep in close touch with managers up North in Portland as well as

employees on other routes. Trained backup route driver for my routes to be on

call

Southern Cal Appraisal and Home Inspection

3410 la sierra Ave. 204 Riverside 92503

Worked from my own home office doing online recruiting for Appraiser and

Home Inspection

Supervisor/Owner: Kimberly Ellison-Curtis cell phone: 951-***-****

Ran online ads and maintained using a budget to pay

Answered emails from ads placed to recruit prospective employees and clients

Called offices of interested clients returning emails offering company’s services

I conducted online meetings with my supervisor discussing best person for job to

hire in certain counties in Southern California such as: San Diego, Orange,

Riverside, San Bernardino, and Los Angeles Counties.

Had prospective appraisers and home inspectors provide their documentation

online so I could confirm. They would scan to my email address

Managed employees hours online and would forward to my supervisor

Worked from home 32 -40 hours a week; week-ends included

Ramcell of Oregon 9/1/98-8/15/2000

(No longer in business)

Managed booth/kiosk for cellular phones service in Wal-Mart 37 hours a week

Would write up contracts, answer questions, add on sales of accessories, take

payments, solved some issues or routed to main office across town.

Made hourly pay as well as commission

Opened and closed booth doing til counts each day also inventory each month of

my products

Lab Corp of America 8/16/2000-7/1/2001 1833 Nebraska Ave. Grants Pass,

Or. 97527

Substitute on call driver for 5 routes picking up specimens, paperwork, and blood

delivery to hospitals.

Had to know how to pack lab products using dry ice

Learned 5 routes in Josephine, Jackson, Douglas and Curry Counties

Went to airport to place lab products on special plane to take to main lab in

Portland

My Other Office

Ronalee Anderson-Fuller Owner/Manager 11/96-99

Telephone answering service, secretarial service from 8-6pm

Had 40 trunk lines with issued phone numbers from Telephone Company and

serviced 35 regular monthly clients answering their phone line with a professional

ID system. I would be each client’s secretary and took messages for each client.

When my client called in during the day I would give them any messages I wrote

down for them. I also did resumes, letters and wrote up grant letter applications. I

did billing each month, banking and collections for overdue payments. I had 3

computers for the public’s use and printers charging a fee. I also did paging

through my Mac computer to my client’s that had them.

REFERENCES UPON REQUEST

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