Sales Data Entry

Location:

Posted:

March 01, 2014

Brook Johannah Seymour

Claysburg, PA 16625

************@*****.***

Objective: Strongly motivated and highly qualified individual looking for a position as Sales

Team Lead at Audible.com. Bringing exceptional communication skills and a customer obsessed

attitude to surpass not only the employer's expectations but the customer's as well; all while

working in a challenging, fast-paced environment.

Summary of Qualifications:

• 2 years experience in a call center environment

• Ability to completely and successfully train up to 50 individuals in a 4 week time period

• In total, trained 1023 individuals as call center representatives

• 100% Client satistifaction rate

• Expert Data Entry skills

Career Skills:

• Expert in Microsoft Office

• Excellent phone communication abilities

• Exceptional leadership qualities

• Proficient in being able to address customer/clients needs and solve the problem quickly and

professionally

Accomplishments:

• Gold Award in sales (2 years in a row)

• Assisted in the creating of MJBLA's training programs

• Brought in 22 new clients over 2 years

Professional Experience:

MJ Business Language Academy

Lead Trainer January 2012 – January 2014

• Trained agents on how to answer inbound calls by using Company approved scripts

and dialogues and how to use data entry techniques to enter the customer's

information into the company database.

• Trained agents on problem resolution techniques to quickly and professionally fix

any problem that may arise with a client.

• Trained agents to know company products and all details pertaining to the products

• Trained agents to speak without using accents or slang

Education:

State University of New York – OCC

Psychology Graduated May of 2013

GPA of 3.74/4.0

References available upon request