Customer Service Sql Server
Resume:
Susan Thompson
****************@*****.***
Nashville, TN
OBJECTIVE: Obtain a position at where I can maximize my skills, training experience,
and educational background.
EDUCATION
Bachelor of Management Information System, Web development/e-commerce
University of Central Arkansas, Conway, AR, August ‘11
Bachelor of Business Administration, Marketing
University of Central Arkansas, Conway, AR, August ‘09
SKILLS
Bilingual in English and Spanish
Computer literate (Knowledge in Microsoft Office Components such as Word, Excel,
Pivot Tables, Macros, Reports, PowerPoint, Access, Microsoft SQL Server, Microsoft
Visio, Oracle)
HTML/XHTML
Visual Basic
PHP
Java
Technologically literate
People Skills
Goal driven
Self-motivated
Customer Service Skills
WORK EXPERIENCE
AT&T in Nashville, TN March 2012-Present Day
Working with small business accounts in accounts receivable helping customers make
payments on their accounts to avoid interruption of services, making adjustments on
accounts when necessary, issuing credits when accounts are billed incorrectly and making
payment arrangements to help customers that are behind on payments and help them
understand their bills while providing outstanding customer service. Also helped
customers restore their landlines and DSL lines over the phone through various online
tools. Also e-mailed with customers back and forth with any questions regarding their
accounts.
UnitedHealth Care in Brentwood, TN August 2011-March 2012
Working in the billing office of UnitedHealth Care as a bilingual representative in a call
center environment meeting and exceeding my goals and quotas, helping patients with
any questions they have regarding their hospital bills, process payments for patients, help
patients understand their bill when it comes to insurance payments, deductibles,
coinsurance, hospital adjustments and any other questions or requests they might have.
We also help patients enroll in monthly payment plans or offer financial assistance or any
other type of help we can offer.
GMAC Financial Services in Little Rock, AR September 2008-August 2010
Worked in collections as a bilingual representative in a call center environment meeting
and exceeding my goals and quotas, trying to bring delinquent customers current by
offering extension, payment options, or tracking down customers by doing skip trace and
using various technology to find them such as internet search engines like Lexis Nexis, I
also assisted them with any questions or problems regarding their loan, taking payments
on their accounts, updating any new information, mailing correspondence, and assisting
them with any other problem.
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