Customer Service Quality Control

Dawn Bureau

*** ******** ***.

Manchester, NH *3102

603-***-****

**********@*******.***

Highlights of Qualifications

Over 30 years' experience in freight management, dispatch, delivery,

customer service and administrative roles within

Coordinate all dispatch activates for one of New England's "Top" third

party logistics organizations

Controlled daily inventory levels of approximately $300 - 500 million

Schedule, dispatch and map routes daily for a fleet of about 10 -15

vehicles

Accountable for full exposure trucking and dispatch throughout the North

East Region

Educated with a variety of materials including: lumber, millwork, metals,

wax, beer, wine, spirits, apparel, food and paper

Plan and coordinate all freight deliveries both incoming and outgoing

Managed complete inventory as well as inbound freight

Maintain daily communication with fleet drivers while coordinating and

managing customer deliver points and expectations

Professional Experience

Law Motor Freight, Nashua, NH 1988 - Present

Dispatcher / Freight Billing Clerk

2008 - Present

Data Entry/Customer Service/ Dispatch Assistant

1988 - 2008

Manage complete dispatch operations for our northeast operations

Input data for shipping and receiving

Support supervisor by aiding co-workers in the office with concerns and

problem solving issues

Help warehouse occasionally with receiving and shipping problems

Assist the Information System Manager with daily and nightly operations

Responsible for maintaining a current and accurate inventory

Handle all incoming freight and dispatch related calls

Aid the accounting department processing accounts payables and receivables

1 Advanced Circuit Technology, Nashua, NH

1987 - 1988

1 Engineering Data Entry Clerk

2 FasFax Corporation, Nashua, NH

1985 - 1987

1 Customer Service/Order Entry Clerk

3 Beebe Rubber Div. of Mohawk Rubber, Nashua, NH

1984 - 1985

Payroll Clerk / Quality Control Inspector

EDUCATION

Nashua Senior High School

1982

1 Points of interest: Majored in business, which included computer

programming, data processing and typing

COMPUTER FAMILIARITY & TRAINING

Microsoft Office Suite including Word and Excel, CRT, NCR 2271, IBM System

36, AS400, Maves and PC'S

Attended a variety of seminars relating to customer service and supervisor

enhancement

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