Customer Service Project Manager

Reginald Motley

*** ** ****** ****, ******* Texas

Phone: 216-***-****

Email: ***********@*****.***

Professional Summary

I graduated from Kent State University in of May of 2012 with a Bachelor of

Arts degree in psychology with coursework in statistics, business

administration, journalism, political science, and communication studies. I

have strong customer service experience with over three years of experience

in customer service related positions and supervisory roles. I have really

good professional demeanor, good organizational and time management skills

and I am able to work in a fast pace environment.

Job Related Skills

. Strong verbal communication . strategic objective

execution

. Conflict resolution

. Extremely organized . Leadership/communication

skills

. Team leadership

. Advanced interpersonal skills

. Communication skills . Interviewing

. Excellent verbal communication . Customer targeting

. Detail oriented . Project management

. Critical thinker . Organized report writing

. Microsoft Word, Excel, Power . Great essay Writer

Point

. Quick learner . Reports generation and

analysis

. Professional demeanor . Strong time management skills.

Experience:

Senior Customer Assistance Representative

Enterprise Rent a Car

3/2013 - 9/2013

As the Senior Customer Assistance Representative for Enterprise Rent a Car

my job responsibility was to review the sales trainee's paper work,

supervise the sales trainee's customer service skills, input rental

agreement information in a computer data base and meet face to face with

customers to ensure their satisfaction with the service and ask if the

sales trainees were helpful.

Health Coach/Instructor 5/2012-7/2012

YMCA of greater Cleveland

My responsibility as the a Health coach/Instructor at the YMCA of

greater Cleveland was to supervise the fitness floor, instruct members on

how to use fitness equipment in group sessions and do one on one wellness

coaching sessions consisting of an interview to find out health and fitness

goals and responding with a detailed workout routine and diet tips based of

the results from the interview.

Telephone Data Collector 8/2008-9/2009

Venture Data

At venture data I worked in a call center as the Telephone Data Collector.

My job duty was to contact various people from a call list on a computer

screen to conduct surveys, market magazine subscriptions and input data.

Customer Service Rep 11/08-1/09 and 11/11-1/12

Macys

Job duties include wide variety of customer service and administrative

tasks to resolve customer issues quickly and efficiently. Assist customers

with store and product complaints, maintained cleanliness and presentation

of stock room and production floor, maintained knowledge of current sales,

store promotions, knowledge of store policies regarding payments, returns

and exchanges.

Project Manager

5/2008-8/2009

College Pro Painters

The Project Manager position for College Pro Painters is a supervisory

position that also involved minimal customer service skills. My

responsibilities as the Project Manager for College Pro Painters was to

take customer orders, manage a paint crew of college students, organize the

tools and work stations, and communicate with the customer the progress of

the paint job.

Customer Service Representative/Bank teller 6/2006-8/2006

Key Bank

As the Customer service representative for key bank my job

responsibility was to handle all the night drop deposits for local

businesses, handle over the counter transactions such as deposits and

withdrawals, answer any question a customer may have concerning accounts

and report to the branch manager. This position involved face to face

customer interaction and was in a fast paced environment.

Education:

Bachelor's Degree: Psychology (May 2012)

Kent State University Kent, OH United States

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