Retail General Manager, Owner, Trainer
Resume:
Fernandina Beach, FL *2034
***********@*****.***
February 20, 2014
To Whom It May Concern,
I am very interested in any opportunity you might have within your company, where I could
utilize my training,management experience and customer service skills I have acquired over my
management career. I feel I would be an asset to your company, I look forward to hearing from
you.
Warm regards,
Kim A. Jackson
996 Citron Drive Apt. 2104
Fernandina Beach, FL 32034
***********@*****.***
Kim A. Jackson
To work for a company with career advancement, development
OBJECTIVE
of the company’s employees, and a competitive benefits
package. I am looking for a company where I can utilize my
experience in training and development of people in order to
step up to the next level in management.
• 21 years of management experience
SKILLS &
• Leadership
ABILITIES
• Training experience
EXPERIENCE STARBUCKS COFFEE COMPANY, MANAGER
October 2005-Present
Starbucks Class Facilitator, Food Safety Proctor, Community Lead for District,
Ecosure Audit Lead for district, Multi-Store Manager.
KJ PRODUCTIONS, OWNER/PRESIDENT
August 2006-August 2009
Owner of KJ Productions,
• Organized conventions which included travel arrangements, scheduling
of flights, salary negotiations, hotel arrangements, and convention hall
rental.
• Marketing of conventions to entire Florida, Georgia, Alabama, New
Orleans and South Carolina areas.
TACO BELL, GENERAL MANAGER (BORDER BELLS
FRANCHISE)
March 2003-June 2005 (Jacksonville, FL)
Management of Food/Labor costs, Inventories and purchasing of Food and
Restaurant Supplies, hiring, training, evaluating, discharging, and scheduling a
team of 30 crew members. Assurance of customer satisfaction and product
quality daily. Responsible for the training of all new management (i.e., Store
Managers, Assistant Managers, and Shift Managers) personnel brought into
this 13 Store area
• 2004 100% ACHIEVED ON FOOD SAFETY AUDIT BY TACO
BELL CORP AND 93% ON CER 2003
• 100% ACHIEVED ON FOOD SAFTEY AUDIT PERFORMED BY
TACO BELL CORP 95% ON CER
• Dunn Avenue Store Management and Crew Team achieved for the first
time in the life of this store: GOLDEN BELL AWARD WITH a 94.6
COMPOSITE SCORE.
TACO BELL, GENERAL MANAGER (BORDER BELLS
FRANCHISE)
November 1999-June 2002 (Jacksonville, FL)
Management of Food/Labor Costs, Inventory/Purchasing of all
Food/Restaurant Supplies. Hiring, Training and Scheduling of 22 crew
members. P&L Management. Training Manager of all Newly Hired or
Promoted Management within the 13 Store District.
• Appointed by VP of Operations to Training Manager.
• 2001- 96% ACHIEVED ON FOOD SAFETY AUDIT BY AUDITS
INTERNATIONAL
• 2002- 100% ACHIEVED ON FOOD SAFTEY AUDIT PERFORMED
BY TACO BELL CORP.
First Coast Energy (SHELL Convenience/Gas Station)
July1996 - May 1999 - Jacksonville, Florida
• Began with this company as a 3rd Shift cashier
• Promoted to Assistant Manager within 3 Months of starting.
• Promoted to General Store Manager Grocery/Gas Station.
• After 3 months in General Store Manager Position, I was moved to a
High Volume Grocery/Gas Station General Manager with a combined
inventory amount of 30,000.00 between Grocery/Beer & Wine/Gas.
• Managed a staff 0f 14 team members.
• Responsible for the training, hiring, dismissal of all staff. P&L
Management, Purchasing/ Inventory of all Grocery/Beer & Wine.
Assistant Store Manager
TACO BELL TRICON Corp.
February 1993 - October 1996 - Jacksonville, Florida
• Started with this company as a cashier
• Promoted within 2 Months to Shift Supervisor.
• Moved up to Assistant Store Manager within a year of
promotion.
• Responsible for interviewing, hiring and training of all new
team members within the store.
• Responsible for Food Inventory and ordering on a weekly
basis
• Responsible for scheduling of crew members.
• Received ini tial t raining on P&L analyzation.
Assistant Store Manager
KENTUCKEY FRIED CHICKEN (PEPSICO)
January 1989 - November 1992 - Jacksonville, Florida
• Started as a crew member
• Promoted to Shift Manager within 4 months
• Stayed in Shift Management Position for 1 years.
• Promoted to Assistant Manager
• Worked in President Club Million dollar store for remainder
of employment
• Responsible for food orders, managing food and labor costs,
and t raining of crew members.
• Worked as a fill-in manager for many stores in the
Jacksonville area
LEAD CUSTOMER SERVICE REPRESENTIVE
Sears Product Services
January 1988 - December 1988 - Jacksonville, Florida
• Call Room Service Representative for Service Center
• Handled complaints on a daily basis
• Troubleshooting
• Research on PM contract and promotion of insurance on items offered
by Sears
EDUCATION FLORIDA STATE COLLEGE OF JACKSONVILLE,
JACKSONVILLE, FLORIDA.
• August 1994-May 2013
• Obtained Associates of Arts Degree
REFERENCES
LARRY FOWLER
GLORIA ARONOFSKY
LENNA EZELLE
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