over 20 yrs of customer service both face to face and call centre.

JULIE SHAW

*** ******** *******

Bramley

Leeds

LS13 2SJ

Mob: 078********

Email: ***********@****.***

PROFILE

I am a keen enthusiastic, highly motivated individual. I am

polite and helpful with a pleasant personality, Excellent

customer service and communication skills gained through a

successful career within retail environment. Committed,

trustworthy, reliable and punctual with a determination to

succeed.

EDUCATION

Sep 1967 William Gascoigne County Secondary School

to Leeds

May 1972 Received a good all education to CSE standard

All passes in Account s and commerce, history, English and

Geography

ADDITIONAL INFORMATION

Since leaving school in 1972 until I took a break from work to

start my family in 1983 I worked in clerical/administrative roles.

Leeds Permanent Building Society

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WORK HISTORY

Feb 2008 Customer Service Assistant

to Farnell

Present Leeds

Employed to assist customers in a call centre environment.

Dealing with delivery problems

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Taking orders from customers

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Dealing with damaged or faulty goods received by

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customers by replacing and reporting the issues

Promoting new products and products that work alongside

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the product been purchased

Showing empathy when dealing with irate customers

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I have recently become a buddy to 6 customers, enabling

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them to have someone they are confident with to deal with

any concerns they are experiencing

Feb 2003 Counter assistant

to Britannia Building Society

Jan 2008 Leeds

I worked on the meet and greet counter which involved directing

customers to the correct person depending on their

requirements, eventually moving on to the main counter after

my training had been completed

opening accounts

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cash handling and banking

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promoting new products e.g. ISA's

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Apr 2002 Restaurant assistant

to Allders

Feb 2003 Leeds

Preparing and serving food and drinks in the restaurant, cleaning

tables. Within Allders I then moved to 2 concessions first

T albots then Wallis as sales assistants

customer service in both the restaurant and the

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concessions

helping customer choose outfits

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stock taking and merchandising

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cash handling

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Display and promotional work

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May 1995 Assistant Manager

to HPJ UK Ltd

Mar 2002 Leeds

Originally employed as a jewellery assistant I was promoted to

store manager with additional responsibilities for the

supervision of staff,banking, merchandising and staff training.

Other responsibilities and duties included;

. Understanding customers' tastes and preferences to to

encourage sales

. Manage staff recruitment, training and development

. Manage store takings and banking arrangements

. Promotions and sales initiative s

. Control special orders and enquiries

. Liasing with other members of the management team

Staff recruitment and training

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Understanding customers needs

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Display and marketing

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Aug 1992 Sales Assistant

to C &A

Apr 1995 Leeds

Employed as a sales assistant in what was a very busy fashion

store. First as a fitting room assistant, shortly followed by a

promotion up to sales assistant

cash handling and operating tills

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customer service

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Display and promotional work

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stock taking

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Sep 1987 Dinner lady and playground supervisor

to Rooks Nest Primary School

Jul 1992 Wakefield

The close proximity of the school, the care of my children as

well as the demands of my husband's employment share the

main factors that I did this job for five years

Preparing and serving school dinners

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Supervising the children in the playground during their

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breaks

Apr 1986 Authorisation Clerk

to Next PLC

Sep 1987 Leeds

Employed to carry out credit checks on customers wishing to

open charge accounts with this extremely popular and

fashionable store

noting customers details by telephone and send them

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through for reject or authorisation

OBJECTIVE

An interesting and rewarding position within a retail sales

environment, providing a service to the public. Offering the

opportunity to build on my considerable skills and experience of

customer service, display and marketing.

Nearly 20 years successful experience within the retail

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sales sector.

used to working to high standards of accuracy and detail.

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Excellent communication skills and able to get on well with

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both customer and colleagues.

Proficient at handling customer enquiries and complaints

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Have been placed in a position of responsibility including

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the supervision of others

customer service experience both face to face and

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telephone

Contact this candidate