Alex Richardson

Insurance Servicing Associate to Support Services Associate IV

Oklahoma City, OK

accwhv@r.postjobfree.com - 405-***-****

Experienced leader skilled in building effective working relationships that align corporate culture with business

objectives. Motivated to achieve and maintain successful results within a diverse environment. Ability to

overcome various challenges by multitasking, evaluating, and strategically working to make determinations

based on needs, while adhering to company policies and/or guidelines. Recognized as a proactive,

and consistently well-organized, optimistic individual, while demonstrating a high degree of confidentiality,

reliability, and interpersonal skills.

WORK EXPERIENCE

Insurance Servicing Associate to Support Services Associate IV

AAA Insurance Group - Oklahoma City, OK - January 2012 to January 2014

Oklahoma City, Oklahoma

• Assists and coordinates projects for the department including preparing project schedules, ad hoc reports,

meeting arrangements, minute taking

• Monitors production, schedules, time sheets and attendance

• May negotiate work terms with customers and other departments

• Comprehensive knowledge of office procedures and processes

• Good technical PC skills

• Thorough knowledge of all applicable office machinery and procedures

• Great communication skills

• Tact and diplomacy in internal or external interaction

• Expert analytical skills

• May train new staff

• Documents existing and new procedures

• Investigates escalated issues through resolution

• Subject Matter Expert for all the systems in Auto including helping new agents with any questions they may

have

• Act as source for escalated calls while using independent judgment to resolve

• Developed interdepartmental rewards system for NICE program to enhance member experience and ensure

quality

• Strong interpersonal and customer service skills as shown through repeated recognition for achievement in

customer service through Service Legends Program

• Maintains a high level of service with policyholders and meets performance targets as measured quality

assurance scores, customer transaction satisfaction, likelihood to renew and refer (Net Promoter Score)

• Maintains awareness of available products and services and proactively promotes them to customers

• Completes necessary insurance documents

• Assess existing coverage limits and deductibles and make recommendations to policyholders to ensure

adequate asset protection & provides quotes on premium changes for existing insurance policies

• Understands and applies cross-selling techniques

• Strong interpersonal and customer service skills

Server

Chili's Bar and Grill - Oklahoma City, OK - April 2011 to August 2012

Oklahoma City, Oklahoma

• Take orders

• Make sure my section stays clean

• Anticipating guests needs

• Knowing the menu and all specials

• Knowing ingredients to both food and drink items

Co-Programs Director/Dance Instructor

Shiloh Summer Camp - Oklahoma City, OK - May 2010 to August 2010

Oklahoma City, Oklahoma

• Organize daily morning programs (including skits, songs, etc.)

• Keep counselor and camper moral high through incentives

• Choreograph a dance to teach daily to all female campers

• Organize and manage weekly Friday programs/talent shows

• Teach and exemplify Biblical lessons, principles, and behaviors for campers

• Observe camper behavior and level of enjoyment

Sales Associate

ULTA Cosmetics - Oklahoma City, OK - September 2008 to November 2009

Oklahoma City, Oklahoma

• Greet customers and ascertain what each customer wants or needs.

• Work with other sales associates to improve sales, promotion and customer service delivery

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security

practices.

• Compute sales prices, total purchases and receive and process cash and credit payment.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Answer questions regarding the store and its merchandise.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Ticket, arrange and display merchandise to promote sales.

Legal Assistant

Henry Law Firm - Oklahoma City, OK - June 2009 to September 2009

Oklahoma City, Oklahoma

• Receive payment and documents relevant to cases from clients

• Correspond with clients about case statuses

• Keep a working schedule for Attorney Henry

• Answer basic questions for clients regarding cases and protocol

• File any and all paperwork and correspondence in correct files

• Keep office and all files organized

• Forward messages and daily call logs to Attorney Henry

• Keep clients as happy as possible

EDUCATION

Bachelor of Business Administration in Management

University of Central Oklahoma - Edmond, OK

SKILLS

Customer Service, Microsoft Office, Multi-line Phone System

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