DIANA LAMB

Phone: 519-***-**** email: accwfh@r.postjobfree.com

** ********* ******** #**, ******, Ont. N6C 5Y1

CUSTOMER SERVICE REPRESENTATIVE

PROFILE - ENERGETIC, ambitious sales and customer service representative,

Over 15 + years sales - real estate, insurance.

SPECIALIZED in residential sales, leases, new

building contracts.

HIGHLY customer oriented with the ability to

anticipate customer

needs, exceptional ability to establish rapport and

trust relationships.

EXCEPTIONAL communication skills.

ACCOMPLISHMENTS, SKILLS

- DEVELOPED, created "20 minute work-out" program for First Time

Home Buyers, demonstrating all steps required to purchase a

home,

from price range affordability, mortgage eligibility, contractor

referral, home inspections, to determine customers needs, wants.

QUICK RESULTS in finding the right home for the buyer.

INITIATED ad campaigns for sellers, arranged creative staging of

homes where needed, photo shoot in advance of Open Houses, print

and internet advertising. Maintained contact with Mortgage

Brokers,

Lawyers and all related professionals involved in the

transaction to ensure accuracy leading to a successful closing.

LEADERSHIP/TEAMWORK SKILLS

- ATTAINED top 20% in sales, while chairing various committees for

Local Real Estate Board

DESIGNED, updated Regional Real Estate Map for Sarnia/Lambton

PROVIDED peer to peer computer training for new/returing sales

reps that required assistance with new, in-house computer

programs.

SECURED recognition from local Real Estate Board for committee

works, and Heart & Stroke Foundation for local fundraising.

EMPLOYMENT HISTORY (1990 - 2013)

SALES REPRESENTATIVE Century 21

N.O'Donnell Realty

SALES REPRESENTATIVE Royal LePage Realty

SALES REPRESENTATIVE Magic Realty

CUSTOMER SERVICE REP Stream Communications

CUSTOMER SERVICE REP Western Fair District

EDUCATION

Ontario Real Estate Association, 1990, Real Estate

Licence

George Brown College, Insurance Sales Licence

A.I.B.O.

Bramalea Secondary School, High School Diploma

VOLUNTEERISM, COMMUNITY INVOLVEMENT

Sarnia Minor Athletic Association - assistant

soccer coach

Sarnia Kiwinas, Sarnia Steeplejacks - Dragon

Boat Racing -

Local charity fundraiser.

Bluewater Health (former Sarnia General

Hospital) - volunteer

In Emergency

Department.

REFERENCES

Available upon request.

Contact this candidate