Director Quality

Amber M. Hollerich

***** ***** ******

Garden City, MN 56034 Phone: (507) 304-

2288

EDUCATION

Bemidji State University

Major: Business Administration (2016)

Lake Superior College

Major: Associate in Arts (May 2014)

Ridgewater Community and Technical College

Major: Activity Director AAS (2008)

WORK EXPERIENCE

2/13-Currently Mayo Clinic Health System Data Coordinator/Quality

Responsibilities: Performs data abstraction for quality data.

1. Coordinates concurrent and retrospective abstraction for all regulatory,

Mayo Enterprise and regional clinical outcomes.

2. Assists with data retrieval and entry for a variety of quality and

safety and regulatory data reporting.

3. Partners with Clinical Data Coordinator, Lead RN and Regional Data

Analysis Director to coordinate and implement comprehensive quality and

safety performance measurement systems.

4. Analyze survey or other data collection responses to generate reports

for various leadership projects.

5. Generate reports, graphs and presentations for staff and leadership as

requested.

6. Collaborate with groups to ensure proper data collection, metrics and

data driven results.

7. Perform record reviews for performance measures related, but not limited

to, patient safety, risk management, clinical outcomes, core measures and

ambulatory quality measures.

6/11-2/13 Mayo Clinic Health System Medical

Secretary/Analysis/HIM

Responsibilities: Analyze and monitor records for completeness of

documentation, to ensure timely, accurate, and complete data used in

maintaining patient history and financial reporting.

1. Analyzes records on a daily basis assessing completeness of

documentation resulting in accurate information in compliance with

regulations and meeting established productivity standards.

2. Enter, edit and track medical record deficiencies into chart management

system.

3. Verify completeness of inpatient/outpatient records prior to sending to

permanent file resulting in complete records as evidenced by no trend-able

complaints.

4. Monitors records submitted for reanalysis to ensure accurate completion

of records. Ensures completion of existing file deficiencies and verifies

accuracy of information submitted and updates system as needed.

3/09-6/11 Augustana Health Care Center of Hastings

Position: Director of Therapeutic Programs/Volunteer Director

Responsibilities: Plan and implement activities to meet the needs and

interest of long-term care residents. Oversee activities department with 4

employees. Knowledgeable in writing careplans, MDS paper work, Microsoft

Office 2003. Teach employees to work as a team and treat residents as if

they were your grandparent. Attend QI, QA, Managers Meetings, and Quarterly

Director Meetings. Drive the company bus for outings. Recruit and train

Volunteers. Organize Community events, implement volunteer newsletter

monthly and work with other directors within the company as a team.

8/4/08-3/09 Galtier Health Center

Position: Recreation Therapy Director/Volunteer Coordinator

Responsibilities: Plan, implement activities, write care plans, complete

MDS by ARD date, attending daily meetings, teach and work as a team with my

co-worker. I work for the residents and love my job. Drive the company bus

to bring residents on bus outings. Recruit/train Volunteers.

Certified:

Activity Director Certified/Specialized in Memory Care

Bronze Mayo Quality Fellow

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