Manager Customer Service

Terry Marcordes 217-***-**** (cell)

**** ******* **. 217-***-**** (home)

Chatham, IL 62629 *.*********@*******.***

Industrial Manager / General Manager / Production Manager

16+ Years Management Experience/ Staff Management/ Production Management/

Revenue Management. Scope of accountability includes hiring employees, customer

relations with contract companies, overseeing inventory management, safety and

overall production of facility. Skilled to ensure a safe and productive work environment,

overseeing quality, delivery of products, equipment maintenance and meeting

production schedules and fulfilling coordination of operator training. Effective

communicator, strong team leadership with excellent mechanical and troubleshooting

skills.

Select Technical Qualifications:

• Safety – OSHA 10 hour general industry; monthly safety meetings on subject.

• Visible emissions opacity certified. Compliant with all Federal and State permits.

• Posses a strong understanding of machine diagnostics.

• Certification for Truck Mounted Crane. Train the Trainer. (2ACFR1910.180)

• Proficient in mechanical and concepts related to machine tools.

• Skilled in operations and machine alignments such as computerized saws, CNC

Machines, Hydraulics, Electrical and Front end loader operation Catapiller 980G.

Relevant Experience

HARSCO Corporation 07/2010 to present

Plant Manager for two facilities of Harsco Minerals. Currently oversee and manage one

plant in Pekin, IL and the other simultaneously in Pawnee, IL. Primary responsibilities

include managing all aspects of plant production operations. Plan, directs and

coordinates the manufacturing functions and general operations. Direct responsibilities

include: Production, Manufacturing Engineering, Planning, Quality, Facilities. Effectively

communicates all relevant information to internal and external customers through

shared services of Customer Service and Project Management departments.

Develops strong working relationships with coworkers including the executive team to

constantly strive and improve metrics ensuring safety, production, due date, customer

expectations, and operational P&L goals are achieved.

Key Achievements

• Manages budget and cost controls, and obtains data regarding types, quantities,

specifications, and delivery dates of products ordered. Develops and directs cost

reduction strategies.

• Direct Reports – 2 Supervisors and 1 Working Foreman.

• Up to 28 Indirect Reports.

• Heavy equipment manufacturing, high volume complex manufacturing

• Continuous improvement initiatives.

• Develops and implements operating methods and procedures designed to

eliminate operating problems, add efficiencies, and improve product quality.

• Establishes standards and analyzes cost vs. benefit of quality improvements.

• Monitors actual vs. standard cost (mfg variances) and directs corrective action.

• Monitors actual vs. planned project costs and directs corrective action.

• Monitors production and operating reports and directs the resolution of

operational, manufacturing, and maintenance problems to ensure minimum costs

and prevent operational delays.

• Sustains plant and safety program. Ensure plant meets OSHA requirements.

• Completes special projects as assigned, attends meetings as required.

• Completes special projects as assigned, attends meetings as required.

• Set up and sustains maintenance plan for both plants to follow to eliminate

unscheduled down time.

Other Employment:

Rehkemper and Son Inc. Plant Manager 09/1997 – 07/2010

Education/ Development

Richard J. Daley College, Chicago, IL

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