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Customer Service Human Resources

Location:
Mount Joy, PA, 17552
Posted:
February 28, 2014

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Resume:

MARSHA L. BRIGANTE

**** ***** *** **.

Mount Joy, PA 17552

717-***-****

accwcl@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A highly motivated, organized professional with a background in both

Military Human Resources and Medical Administration. Highly capable with

problem solving and decision making skills. Demonstrates experience in

various data entry systems and documentation. Possesses a strong

commitment to detail, quality service and integrity. Is an excellent, self-

motivated team leader with strong communication and presentation abilities.

Is also certified in Medical Transcription.

AREAS OF STRENGTH

OFFICE ADMINISTRATION- CUSTOMER SERVICE

Processes various documents including staffing, personnel evaluations,

reassignments and transfer, retirement, recommendations, training,

applications for passports and visas

Maintains staff records

Types correspondence and forms in draft and final copy.

Prepares and maintains files on an automated data processing system.

Applies knowledge of provisions and limitations of freedom of information

and privacy acts.

Supply ordering and inventory maintenance.

WORK EXPERIENCE

LANCASTER GENERAL HEALTH~ VNA Harrisburg, PA, 2013-2014

Performed cleaning and necessary maintenance to tele-health monitoring

equipment for redistribution into field. Performed delinquent order

tracking, communicating with health care offices by phone and fax.

Documented orders tracking and processed orders in Encore system.

Maintained medical supply closet inventory. Performed additional office

administration duties as needed.

TRISTARR STAFFING~ Lancaster, PA, 2013-

Provided temporary administrative services, utilizing proven expertise in

Microsoft Office, Excel and additional skills and training to companies in

the Lancaster and Harrisburg areas.

FATES KNIGHT STUDIOS~ Elizabethtown, PA, 2013- Present

Product Design, Development and Marketing Consultant

Designs promotional materials and advertisements for product marketing.

Also collaborates with staff to conceptualize and evaluate ideas, and to

create new items for future product lines.

UNITED STATES ARMY NATIONAL GUARD 2006-2012

PFC, Human Resources Specialist

Prepares Reports on Staffing Levels and Status of Personnel

Evaluates Personnel Qualifications for Special Assignments

Prepares and Processes Requests for Transfer or Reassignment

Processes Classification/Reclassification Actions

Prepares Orders and Requests for Orders

Prepares and Maintains Officer and Enlisted Personnel Records

Prepares and Reviews Personnel Casualty Documents

Monitors Suspense Actions

Initiates, Monitors, and Processes Personnel Evaluations

Transfers Records

Processes Soldiers for Separation and Retirement

Processes and Executes Personnel Service Center Level Procedures and

Actions

Processes Applications for Officer Candidate School, Warrant Officer

Flight Training, and Other Training

Processes Recommendations for Awards and Decorations

Processes Bars to Re-enlistment and Suspension of Favorable Personnel

Actions

Initiates Applications for Passports and Visas

Monitors Appointment of Line of Duty, Survivor Assistance, and Summary

Court Officers

Processes Line of Duty Investigations

Processes Deployment Forms

Prepares Letters of Sympathy to Next of Kin

Types Correspondence and Forms in Draft and Final Copy

Posts Changes to Army Regulations and other Publications

Prepares and Maintains Files on an Automated Data Processing System

Applies Knowledge of Provisions and Limitations of Freedom of Information

and Privacy Acts.

GEISINGER HEALTH~ Buckhorn, PA 2010-2011

Scheduling Services, Hospital Discharge

Provides scheduling services, customer service and telephone reception to

patients discharged from Geisinger Hospital. Provides fast, accurate

scheduling services through Epic for Geisinger physicians, and schedules

appointments via phone for patients with providers outside of Geisinger

Health Systems.

THE HOME DEPOT~ York, PA 2009-2010

Garden/Seasonal Associate

Provides education to customers regarding lawn and garden care and

maintenance, products, as well as lessons on landscape design. Provides

customer service regarding products and usage. Maintains department and

trains new associates.

WELLSPAN BEHAVIORAL HEALTH SERVICES, YORK HOSPITAL~ York, PA 2008-2009

Unit Secretary

Provides clerical and patient health records management for the patients of

York Hospital's Behavioral Health ward. Updates patient health records and

medicine charts, providing accurate transcription of information for

patient records. Maintains safety and privacy of protected health

information. Provided departmental telephone reception.

EDUCATION

NATIONAL TELECOMMUTING INSTITUTE 2013 York, PA

Completed, NTI Certification Training. Trained in Telecommuting.

PENN FOSTER SCHOOL 2008-2009 York, PA

Graduated, Certified in Medical Transcription

PENN STATE UNIVERSITY 2007-2008 York, PA

Undeclared

UNITED STATES ARMY ADJUTANT GENERAL SCHOOL- 2007 Columbia, SC

Human Resources Specialist Program, Graduated and Certified.



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