Customer Service Quality Assurance

J esus E. Garay

**** ******** ***

Katy, Tx *****

Cell: 832-***-****

Qualifications

Honest, professional, known for being diligent, reliable, able to handle stress,

adaptable, positive, and task oriented. Assertive in decision making and

dependable with a natural curiosity to seek out the best solution, and

genuine satisfaction in accomplishing tasks.

Employment H istory

T he Fellowship at Cinco Ranch

09/2013 - cur rent

• Facilities

m aintaining the grounds making them presentable and secure

locking and setting the alarms for the buildings as well as

opening any for the g roups that meet

set up for groups and providing different groups with any

resources we can offer t hat they might require and the tear

down after the groups meet

being presentable and helpful to those who enter answer any

questions that they m ight have

general assistance to all personnel

American I ncome L ife

05/2013 - 08/2013

L ife Insurance Agent/ Field Underwri ter

Obtained state certification to sell life insurance in the State of

Texas. Knowledge gained enabled me to thoroughly discuss various

aspects of life insurance with potential clients based on their needs

and budget. Position required that I utilize interpersonal skills to

develop t rust and friendship with the families I meet with in a

short time frame. Success required teamwork by functioning within

a team setting by t raining and providing assistance in the field.

A dditionally, became proficient in cold-calling in order to grow my

client base.

FedEx 02/2013 –

05/2013

Package Handler/Split ter

Required to organize incoming packages according to destination.

Successful execution of this task required rapid decision making

and memorization of coding system as I was processing large

volumes of packages to ensure quality assurance and no errors.

L one Star College 07/2010-

07/2011

S tudent Worker (Laboratory Technician Assistant)

P repared laboratory experiments for use by the professors. I

organized and performed upkeep on all supplies, inventory and

equipment used in the lab; made use of precise measuring

equipment and tools to prepare precise labs for students.

Responsible for conducting lab experiments and reporting results to

p rofessors prior to having students perform labs. Additionally,

responsible for maintaining the lab clean and in good working

order.

H EB 08/2006-12/2008

Bagger / Cashier

Worked approx. 20 hrs per week while attending H igh School. In

t his position, I was required to in teract with customers and provide

exceptional customer service. As a cashier, I oversaw the finances

a t the cash registrar, organized and maintained my work station

and handled issues that happened spontaneously. Ut il ized

d iscretion and judgement within parameters to do what was

necessary to meet the customers needs.

Skills

M icrosoft Word, Excel, Welding, Arc Gis, Spanish

Apprentice electrician L icense for the state of Texas

Education

H igh School Diploma James E. Taylor H igh School/ Katy, Tx

Completed 3 years Lonestar College Cy-fair/ Houston, Tx

Completed 1 and 1/2 years A& M University/ College Station, Tx

E xt racu r r icula r Activities

Super Saturday, Big Event, Singing Cadets, Grace Bible, Worship band,

Science and Engineering Club, FFA

Contact this candidate