Administrative Assistant Customer Service

Amy M. Boras

609-***-****, ***********@*****.***

Work Experience

Barnes and Noble Bookstore, Brooklyn, NY

Bookseller Sept 2012 -

Present

.Assisted customers with inquiries in store and over the phone.

.Shelved, organized and replenished merchandise for front of store displays

and other departments.

.Worked in various departments and stations of the store including customer

service desk, children's, cash register, and main book floor.

New York Studio School of Drawing, Painting & Sculpture, New York, NY

Aug 2009 -

May 2012 Classroom Monitor for Visiting Artists Drawing Marathons and

Regular Faculty

.Coordinated students, faculty and model.

.Recorded daily attendance.

.Prepared classroom studios by setting up easels and still life displays

and set model poses.

Additional Weekly Work Study Roles - Lecture Hostess; Lecture Film Crew;

Library Monitor; Lecture & Openings Reception Hostess.

Borders Bookstore, New York, NY

Bookseller June 2010 -

June 2011

.Assisted customers with inquiries in store and on phone.

.Operated cash register; enrolled new Borders Rewards members and updated

previous members' status.

.Shelved and straightened merchandise.

Cool River Aesthetic Center, Rosemont, PA

Administrative Assistant

June 2008 - Aug 2009

.Greeted, scheduled, and registered patients at fast-paced medical office.

.Placed product orders, received product, and updated and entered

inventory.

.Maintained and updated patient files; processed payment and packaged

products for patients.

Aquent, Baltimore, MD

Office Manager Aug 2006 -

July 2008

.Ensured that operations and systems ran smoothly through exceptional

customer service to internal and external customers, including Area and

Branch Managers.

.Trained office staff on various protocols including phone system and

proprietary database.

.Administered technical skill assessments to potential creative employees.

.Managed time cards, verified hours worked, calculated fees and overtime

pay, managed payroll database, resolved all payroll issues, and verified

client billing information.

.Maintained up-to-date vendor files with accurate information and tracked

vendor invoices.

.Ensured that clients received proper invoices, resolved billing issues,

and assisted with collection efforts.

.Assisted service staff with sourcing and recruiting efforts, and conducted

potential employee phone screening.

.Conducted new hire orientation, provided benefits and payroll information,

ensured that EEOC regulations were properly followed.

The Chesapeake Center for Youth Development, Baltimore, MD

Teacher Summer 2006

.Taught Social Studies, Science, and Career Development classes to at-risk

high school students.

.Developed and utilized daily lesson plans.

.Organized and accompanied students on field trips to local historic sites.

.Utilized studio art and art history to broaden classroom experience.

.Individually mentored students with special learning needs.

.Maintained classroom setup and visual displays.

The Maryland International Day School, Oxon Hill, MD

Administrative Assistant to Director Feb

2006 - June 2006

.Responsible for billing for tuition and after school enrichment programs.

.Coordinated field trips, admissions tours, and fundraising events.

.Processed deposits, maintained petty cash, recorded tuition payments and

ordered supplies.

.Responsible for administrative functions when Director was absent.

.Accompanied students on field trips and conducted classroom art lessons.

Capitol Hill Arts Workshop, Washington DC

Visual Arts Instructor (K - 6th grade) Sept

2005 - April 2006

.Instructed visual art classes for KidSafe, a non-profit after-school

enrichment program.

.Art history incorporated into lessons (composition, form, color theory,

etc).

The Art Institute of Philadelphia, Philadelphia, PA

Student Employment Advisor Mar 2002 -

Aug 2005

.Assisted students in finding field related part time employment both on

and off campus.

.Established and maintained relationships with local organizations and

companies to provide off-campus federal work study employment and tracked

spending for these programs.

.Advised students regarding employment and career choices.

.Coordinated job fairs and scheduled guest speakers and recruiters.

Gallery Curator Jan 2005 -

Aug 2005

.Organized and hung various art exhibits.

.Revised and updated gallery guidelines and related documents.

.Coordinated exhibits with faculty, students and various non-profit

organizations.

.Reviewed and selected submitted artwork; worked closely with local

artists.

.Responsible for coordinating and organizing exhibit openings.

Administrative Assistant for Dean of Education July

2001 - Mar 2002

.Daily administrative tasks included answering phones, copying and

typing.

.Assisted professors with typing and editing syllabi, recorded daily

attendance sheets and ordered supplies.

.Assisted students with registration, scheduling and other questions.

Center for the Arts, Marlton, NJ

Instructor (ages 6 -13) June

2000 - Aug 2002

.Instructed students in various media including pastels, acrylic paints and

pencil.

.Incorporated art history into studio lessons.

.Developed my own lesson plans.

Education

New York Studio School of Drawing, Painting & Sculpture, New York, NY

MFA, Painting Aug 2009 -

May 2012

Rider University, Lawrenceville, NJ

BA, Fine Arts/Painting Sept 1996 -

May 2000

Awards

New York Studio School of Drawing, Painting & Sculpture, New York, NY

Various Scholarships including Work Study Fellowship Award Aug

2009 - May 2011

LCU Foundation, New York, NY

Grant Recipient Aug 2010

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