Customer Service Quality
Resume:
Daryl Hoffman
Dear Hiring Manager,
The attached resume is only a brief sampling of my many accomplishments and job
details that I have in manufacturing. I have over 30 years of experience in a
union manufacturing plant. All criteria and aspects as far as new product
trials, problem solving and maintenance issues are under my attention. I worked
my way up from the plant floor to my current position by going above and beyond
to learn the intricacies of all units in the plant. My time as foreman and
production leader was spent out in the plant learning how to tweak the
machinery and guide the unit operators and helpers to make good quality
decisions. I set our plant record of over 1700 days without a lost time
accident when I was in charge of plant safety. My expertise is called on to
solve production and maintenance problems as they arise. I have taken time away
from my normal routine to retrain and teach our associates about quality and
daily operations. Over the years, I have gained expert knowledge of OSHA and
EPA regulations and have attended many training classes in safety and waste
management. I found the advent of lean six sigma very exciting and I was
excited to jump on board to discern some of the best ways lean six sigma could
be implemented.
I take my job very seriously and I have also found my six sigma and lean
training very helpful. On 1-30-2013 my team and I were awarded the 2012 hall of
fame award by our corporation. I was the leader of this kaizen event. There are
only 7 awards given per year out of over 150 entries.
My customer service record stands alone. My references are customers and
vendors, that continue to deal with me on claim issues or new product
development. I have excellent communication skills and let my honesty and
mutual respect for people guide my way. Our sales department consults me on
answering questions from their customer base, as well as getting answers for
their customers concerns and issues.
My job entails a lot more than quality issues and standards. My out of the box
thinking affords me the opportunity to travel around the country to assist our
sales department with new product development and to troubleshoot problems with
our customer's products and equipment with a very high success rate. I enjoy
problem solving and being involved in new projects.
I am looking for employment with a company whose success comes from not only
superb quality and high standards but also from a company that recognizes the
integrity and commitment given by all who work daily to produce the best
possible products. Thank you for your time and consideration for this position.
I hope that you will allow me the opportunity to discuss this opening with you
in person. (I am currently employed. Employer information is available upon
request)
Sincerely,
Daryl Hoffman
13954 Phone: 330-***-****
Youngstown-Pittsburg Email:
h Rd. Petersburg, hoffman13954@comcast.
OH 44454 net
Daryl Hoffman
Objective To work with a fast paced manufacturing facility to
increase productivity and profits by improving
quality, efficiency, and safety through
communication, innovation, and organization.
Experience
Over 30 years of manufacturing experience. Current
position is Quality Manager - Technical Advisor -
Customer Service Support
Instrumental in obtaining ISO 9001/2000 (we are
currently 9001/2008) certification.
Over 10 years experience as Quality Manager in
manufacturing.
Customer service support representative.
Ensures proper ISO procedures, including writing
work instructions, corrective action reports,
internal quality audits, calibration reports, etc.
Provide guidance on resolution of
customer-perceived problems internal system issues,
production problems, and engineering issues.
Manages standardization of quality systems to
insure an adequate quality level throughout the
customer base.
Provides clear quality standards and tools to allow
effective evaluation of products and processes.
Establishes organization-wide standards and best
practices including developing policies,
procedures, and workflows.
Expert problem solver, out of the box thinking with
the ability to lead ongoing efforts for process
re-engineering to enhance productivity and increase
efficiencies while sustaining quality and
innovation.
Very safety oriented and knowledgeable
Consulted on all problems that arise from current
production.
Education & Graduated from Springfield Local High.
Certifications GE Betz 6 Sigma Green Belt Training, Working
knowledge with ASTM A90/A90m, D2794, D3363, D4145,
D4212, D5402, D7091, A879/879M, A917, and
A568/A568M. Quality Engineering I, & II, Physical
Metallurgy Fundamentals, WHX Six Sigma
Greenbelt/Lean Initiative training, Certified OSHA
Lift Truck Trainer, Hazardous Waste Training,
Various Career tracks Training Classes, 10Hour OSHA
Safety Training, Qualified Internal ISO Auditor,
Certified in Metrology Instrument Calibration,
Numerous Kent State University Quality and Safety
Seminars, and Mahoning County Joint Vocational
School Computer Education Programs.
Computer Skills
Microsoft Office 2013, Sigma XL, CorelDraw,
Statistic Analysis Systems, InfoCalc, Made to
Manage, and MIS
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