Customer Service Data Entry

Renita Moore

Claims Processor/Data Entry Clerk - Advertising Checking Bureau

Dallas, TX

*********@*****.*** - 469-***-****

I am seeking a job where I can utilize my education and experiences in a great working atmosphere while

attaining company goals.

WORK EXPERIENCE

Customer Service Representative

Experian Consumer Service - Allen, TX - August 2013 to Present

Responsibilities

Providing customer service to Experian customers. Providing assistance with customers credit scores, inquires

and credit monitoring services provided,

Skills Used

Clerical, data entry, customer service

Claims Processor/Data Entry Clerk

Advertising Checking Bureau - May 2011 to June 2013

Responsible for date entry on rebate processing.

~Clerical and Customer service duties performed daily.

Information Technology Analyst Claims Adjuster

Hilton Hotel Corporation - March 2009 to May 2011

Responsible for troubleshooting internal and external customer hardware and software problems via telephone

~ Also responsible for performing on-site analysis, diagnosis, and resolution as needed.

~Document user problems/questions into Help Desk Ticket tracking system. Support communication of

relevant user information with other teams and departments while I am assisting with research and resolution of

problems, communicate via telephone or email with end users on status of tickets, resolutions and next steps.

~Remoted to Hilton Servers and processed reconciliations of Ledger balances to reconcile with Hilton monthly,

quarterly and annual reports.

Verifications Clerk /Medical Records

Third Party Solutions - September 2006 to March 2009

Verified billing for pharmacies across the world for workers compensation claims,

~ Clerical, customer service, analytical and methodical skills used daily.

~Medical records clerical duties, HIPPA Knowledgeable.

~ Processed reconciliation reports for ledger balances on annual reports for payments or write offs.

Technical Support Representative/ Customer Service Team Coach

Affiliated Computer Service @ Brother International - May 1999 to September 2006

Provided and authorize swaps on the customer's machine when they could not be fixed and was in warranty.

~ Clerical, customer service and analytical skills used on a daily bases.

~I also provided software support for customers that had Brother machines installed to their computers. I also

assisted with troubleshooting with customers via phone for technical issues when the machines would not

install to the pc. I also assisted with most software packages, (Windows 95-Vista software, Quicken, and many

other software packages.

EDUCATION

Greenville High School

May 1995

SKILLS

Typing, clerical, data entry, computer literate, communication skills

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