Manager Sales

Brian A. Lau

**** **** ****** **.

Phone: 757-***-****

Virginia Beach, VA 23451

Email:

********@*****.***

Objective

Dedicated and results driven professional with a strong background in

Operations Management and Strategic Operations seeking an opportunity in a

management role within a growing environment. I have more than 16 years of

successful experience leading productive teams, streamlining internal

processes, and fostering positive relationships with an array of clients

and key business partners. Accountable for corporate operations in excess

of $30M annually and consistently recognized for outstanding contributions

to the bottom line.

Areas Of Expertise

Profit & Loss (P&L) Market Analysis Project Coordination

Strategic Planning Budgeting & Cost Control Team Building

Operations Management Client Management Increasing Sales

Professional Experience

church point manor, llc - Virginia Beach, VA 2008-

2013

Director of Operations/General Manager

. Oversight of 12 room B&B and 60 seat fine dining restaurant (The

Cellars)

. Coordinate and implement strategic marketing and sales initiatives to

boost overall revenues

. Hire, train, mentor, and supervise staff as well as conduct periodic

performance reviews

. Developed training handbooks and created company operational procedure

manuals

. Oversee budgets, maintain profit and loss statements, and help ensure

fiscal stability

. Build budget models to accurately project annual profit margin

increases

guest house, inc. - Norfolk, VA 2006-

2008

District Manager

. Managed 4-6 units in Virginia and Colorado while executing corporate

directives

. Supervised a team of General Managers and maintained allowable

revenue/expenditure balances

. Directed the planning and execution for new units resulting in the

expansion into new markets

. Developed effective incentive programs which helped to generate $460K

in additional revenues

. Facilitated a customer feedback program and reduced guest complaints

by half

restaurants-america - Virginia Beach, VA

2006-2006

District Manager/Executive G.M.

. Created and applied marketing techniques to built community

credibility for the brand (Red Star)

. Exceeded all sales and service goals while maintaining budgets and

boosting sales by 8%

. Identified and drafted future business opportunities by restructuring

the current sales system

. Decreased expenses by 13.7% by negotiating favorable contracts with

various vendors

zenzations inc. - Raleigh, NC

2004-2006

General Manager/Managing Partner

. Coordinated the opening of multiple restaurants (J.Carino's) and

helped promote local branding

. Developed training and operating modules designed to maximize company

profits

. Assisted with marketing, financial principles, strategy, hiring, and

customer support

damon's international - Alexandria, VA 2001-

2004

Regional Mentor

. Senior manager of the company's expansion team responsible for opening

7 new stores

. Mentored and coached General Managers in six locations to ensure

corporate and regional goals

. Implemented safety programs and consistently exceeded revenue and

retention targets

. MOY: Highest Guest Satisfaction scores 2002 & 2003 (Damon's

Franconia/Damon's Manassas)

Education

University of Toledo

Stautzenberger College

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