Customer Service Technician

Leah Frost

Pharmacy Technician - Blue Shield of California

San Jose, CA

*********@*****.*** - 408-***-****

Pharmacy Technician offering more than three years of experience within leading national drugstore chains,

small community drugstores and Pharmacy Benefit Management with a large Insurance company. Dedicated,

hard-working and reliable professional who maintains a focus on accuracy and delivers courteous service at

all times.

HIGHLIGHTS:

• Retail pharmacy procedure knowledge

• Accurate pharmaceutical calculations

• Data entry specialist

• HIPAA Regulations

• Insurance billing expert

• Pharmacy law knowledge

• Motivated self-starter

• Strong work ethic

• Medication Inventory Management

• Committed to quality assurance

• PDX Prescription Computer System

• In good standing with the California Board of Pharmacy

WORK EXPERIENCE

Pharmacy Technician

Blue Shield of California - San Francisco, CA - 2013 to Present

Pharmacy Technician

Weed Family Pharmacy - Weed, CA - 2011 to 2011

2011

Store Supervisor

M 2 S Inc - Monterey, CA - 2009 to 2011

Pharmacy Technician

Safeway, Inc - Roseville, CA - 2006 to 2006

2006

Pharmacy Technician

Ordway Drug Store - Monterey, CA - 2002 to 2003

Pharmacy Technician

Wal-Mart Pharmacy - Rocklin, CA - 2000 to 2002

EDUCATION

IV/Sterile Products Chemotherapy, Compounding Certification in IV/Sterile Products

Chemotherapy, Compounding

National Pharmacy Technician Association Insitute - Houston, TX

2013 to 2013

Pharmacy Technician

Boston Reed College - Monterey, CA

2009 to 2010

Medical Billing and Diagnostic Coding

Monterey Peninsula College - Monterey, CA

2004 to 2006

ADDITIONAL INFORMATION

RELEVENT SKILLS AND EXPERIENCE:

Pharmacy Technician Skills

• Effectively resolved insurance rejections and other billing issues.

• Vast knowledge of Prior Authorizations with a 99.9% approval rate.

• Expert knowledge of Pharmacy and Medical Insurance claims processing.

• Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

• Completed new and updated patient profiles, including lists of patient medications.

• Pre-packed bulk medicines, filled bottles with prescribed medications and affixed correct labels.

• Properly cleaned and maintained department equipment such as ScriptPro Automation Unit as well as work

areas and sterilized glassware to maintain safe and sanitary conditions.

• Regularly stocked shelves rotated stock and checked for expired medications.

• Conducted routine inspections of medication storage locations.

• Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.

• Hand counted control medications, measured liquids and reconstituted antibiotics.

• Prepared medication orders for convalescent facilities and hospices.

• Accurately and efficiently verified prescriptions for medication errors and fraud.

Computer Skills

• Maintained patient and insurance records utilizing computer systems including QS1 Database, ScriptPro

Automated Dispensing Unit, and PDX Database for smooth business operations.

• Improved pharmacy operations by linking name brand and generic medications and dosages in database

• Operated ScriptPro Automated Dispensing Unit and visually verified ScriptPro prescription fills for accuracy.

Customer Service Skills

• Demonstrated superior customer service by treating patients as people, not numbers, resulting in multiple

letters of thanks and specific requests for my assistance from returning customers.

• Receptively answered customer questions and helped locate desired items in the pharmacy.

• Efficiently operated cash register and handled cash, checks, and charge transactions.

• Built customer loyalty by resolving prescription and insurance issues promptly and efficiently.

• Ensured each customer received excellent customer service by providing a friendly environment including

greeting and acknowledging each customer.

• Communicated regularly with physicians, nurses, insurance companies and managed care organizations.

• Answered and screened phone calls for the staff pharmacist in a friendly and efficient manner.

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