Patient Registration,Administrative,Customer Service

Stacey O. Hilton

*** **** *****, ***** *****, NC 28023

Home: 704-***-**** ~ Cell: 704-***-****

***********@*****.***

CAREER

OVERVIEW

Highly enthusiastic customer service professional with over 13 years client interface experience in

the Retail, Telecommunications and Health Care Industries.

CORE

STRENGTHS

*Energetic work attitude *Extraordinary multi tasking abilities

*Courteous demeanor *Outstanding customer service

excellence

*Active listening skills *Superb rapport building skills

*Strong organizational skills * Knowledge of computer systems

WORK

EXPERIENCE

Patient Access Management/Patient Registrar, May 2011 to Jan

2014

Carolinas Healthcare System Concord,NC

Greeted patients upon enterance of Emergency Care Center and handled prompt check in

registration. Interviewed patient or family member in a one on one setting to obtain and/or update

the patient's personal information as well as insurance information, filed insurance efficiently to

assure proper payment to the facility. Collected required co pays based on insurance

requirements. Received EMS patients in a timely and accurate manner and provided all

paperwork to proper persons to insure adequate and proper patient care. Worked with other

departments within the facility to efficiently satisfy patient needs. Met and exceeded all

departmental and individual monetary monthly requirements and goals. Was a member of the

Peer Interview team where I assisted in the interview and selection process of prospective new

employees and I was a preceptor in which I trained those new employees in all aspects of their

new positions. I also was one of only four individuals in the department who held the

responsibility of processing the nightly cash deposit and maintaing all cash logs.

Sales Associate/Team Lead, Aug 2000 to July 2009

Bellsouth Telecommunications/AT&T Charlotte, NC

Provided accurate and appropriate information in response to customer inquiries. Demostrated

mastery of customer service call script within specified timeframes. Addressed customer service

inquiries in a timely and accurate fashion. Maintained up to date customer records at all times.

Developed effectice relationships with all call center departments through clear communication.

Built customer loyalty by placing follow up calls for customers who reported product issues.

Enforced service center policies, procedures and quality assurance measures. Properly directed

inbound calls in phone ques to improve call flow.Met and exceeded company required revenue

objectives and sales of products and services by upselling to customers those products and

services. Handeld customer requested supervisor takeovers and calmed and satisfied customer

without jeopardizing company revenue.

EDUCATION

High School Diploma General, 1990

West Mecklenburg High School Charlotte,NC,USA

Member of DECA, HOSA, and Wrestlerettes

Sophmore class Representative

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