Customer Service Manager

Roderick M. Crawford

Hard working, Passionate, Strong Work Ethics, Extremely thorough,

**** ******** ***. *** *** - Saint Louis Park, MN 55426

********************@*****.*** - 316-***-****

I'm a hard working manager with excellent rapport and customer service skills.I will utilize my knowledge and

experience for a professional company for long term employment and advancement.

WORK EXPERIENCE

Adset Supervisor

Kohls - Minneapolis, MN - June 2010 to December 2012

Duties: Develop and Train 7-10 Adset Employees, Marketing & promotional Preparation, Identify

and fix Marketing Errors Snaking Assigned Areas,Conducting Performance Evaluations,Multi Tasking

Reseting Modules,Printing all sales,Time management,Problem solving, Computer office work,Scheduling

Employees,Payroll Preparation,Detail Orientation, Oral and Written Communication,loading & Unloading

Trucks,Creating table towers, key holder, Shrink Wrapping bundles,Warehouse Inventory Control,Forklift

Operations,Excellent Rapport with Management and Employees.

Area Manager

Wiegand Building Services - Kansas City, MO - September 2007 to July 2010

Duties: Managing day to day operations of 50-75 building maintenance workers,for designated sites through

out the North Kansas City area,Manufacturing Sites, Maintain Food Production Standards,Safety rules and

Requierments,Hazardous Enviornments And Cold & Hot Ailments Encountered,Clean Room Sanitation,

Assigned Employees always maintain a Clean, Organized Sanitary Facility,USDA,FDA,regulations and

knowledge,Building Trust & loyalty with External Business Partners,Cleaning Hospital Sites Clinics,Union

regulations,Healthcare illnesses and Exposures, Customer contact & Agreements,Budgeting Operating

Cost,Knowledge of Equipment and Safety requirements,Blood borne, PPE, OSHA Standards Requirements,

Apartment Management & Leasing Assignments,Improve and Correct Performances,Motivating

Staff,Overseeing and Training employees,Safety requirements, landscaping, apt over turns,painting,stripping

and waxing floors, scrub and strip floors, changing fixtures, groundskeeping,club house maintenance,Snow

removal,furniture removal, pool cleaning,Warehouse Inventory,Forklift operations,Multi Tasking,Microsoft

office,while maintaining a good rapport with clients at designated sites.

Support Manager

Super Walmart - Kansas City, MO - April 2004 to September 2007

Duties: Generate & Execute a Format for store to be Successful & Profitability, front: Enforcing CSM to

following direction,Cash drawer functions,Customer Service Accountability,Cashier Training, Performance

Evaluations,back: Overseeing warehouse employees,Forklift & Scissor lift Operations, Unloading trucks and

loading, using rf guns, taking all merchandise to floor daily,Wrapping and condensing loads, Incoming &

outgoing packaging,fed ex, ups,Staging pallets,12-15 warehouse employees, Maintenance & organizing

product inventory throughout warehouse,Safety meetings,OSHA standards,M.S.D.S knowledge,Microsoft

input, receiving incoming inventory, scheduling employees, Hiring & discharging employees,oral and written

communications, Key Holder functions,input promotions, maintaining good rapport with management and

employees.

Operations Manager

Chatfield Enviornmental Company - Wichita, KS - May 1999 to April 2004

Duties: Develop and Manage Operation processes, Work and Calibrate with external business partners, Sales

and Contract proposals to perspective clients, Overseeing 50 Employees on overnight shift, Giving direction

to building workers in designated area,Training employees on all Equipment, Scrubbers, Buffers, Shampoo

machines, Waxing, Stripping floors, M.S.D.Sheets, OSHA standards, Oral and Written Communctions,Safety

meeting and requirements,Giving support to supervisors and employees, while always maintaining excellent

rapport with all employees.

EDUCATION

BA in Business Management

San Jose, St University - San Jose, CA

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