Customer Service Manager
Resume:
Matthew Marinelli
Grove City, Ohio 43123
***************@*****.***
Mizar Motors, Toledo, Ohio
Traffic Coordinator - August 2012 - Present
Fuel savings of $37K for Q2 2013
Forecast spikes in freight expense and mitigate impact
Responsible for approximately $12m in sales annually while managing all budgets,
margins and P&L statements
Adjust delivery schedules to provide flexibility as changing business needs dictate
Supervise and coach team of Traffic Coordinators
Audit transportation to ensure rapid and accurate delivery out of 5 facilities from the
eastern seaboard to Kansas City operating across 3 shifts
Maintain daily power and trailing capacity of 50+ loads (one way & dedicated) to over
500 customers
Resolve various grievances and exercise budgetary controls while maintaining an
awareness of all ongoing logistical processes
Single point of contact for Sales Manager and VP of Operations
Assign motor vehicles and drivers for conveyance of freight for just in time deliveries
compile list of available vehicles for daily use
Assign vehicles according to factors such as weight, purpose of trip and preference of
carriers
Record all documentation of trucks daily fuel consumption logs
Develop logistic software using Bolt Systems
American Movers, LLC, Holland, Ohio
Traffic Manager - May 2008 – August 2012
Maintained transportation budget and P&L statements
Directed scheduling of shipments and notified concerned customers and departments of
arrival dates.
Initiated investigations into causes of damages or shortages in consignments or
overcharges for freight or insurance
Recommended and implemented measures to improve worker motivation, e quipment
performance, work methods and customer service
Provided workers with assistance in performing tasks such as safe secure tie down
measures above industry standards
Planned and established transportation routes
Inspected and tested materials, stock, vehicles equipment and facilities to ensure they
were safe, free of defects and met specifications
Brokered freight and set up common carriers for excess freight
Heidtman Steel Products, Toledo, Ohio (Mizar Motors)
Traffic Coordinator - February 2006 – May 2008
Scheduled and dispatched drivers
Confirmed with sales department when deliveries were expected
Relayed work orders, messages and information to and from drivers using People -Net
and company phones
Education - The Ohio State University 1985-1990
References available upon request
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