Customer Service Engineer

Parker Allen

th 801-***-****

*** ** ******

******.******.*****@*****.***

Idaho Falls, Idaho 83404

IT Skills

PHP and MySQL databases used to construct database driven dynamic web pages with HTML

and CSS.

Principles of network design standards and architectures. Configurations and the use of

networking devices including switches and routers to create enterprise networks.

Program VoIP Cisco phones, Cisco switches and Cisco routers.

Working knowledge for VLANS to segregate data network traffic from voice traffic.

Deploy Cisco equipment to create a network and/or to an existing networks.

Configure and create VDS Linux server with apache2 for emailing mass amounts of people.

Use wiring standards to setup business networks with Cisco phones, switches and routers.

Setup and program Cisco ATA converters from digital to analog signal.

Configure and setup phone numbers on the PBX in a flash server to communicate with the Cisco

ATA.

Document previous deployment for future reference and training purposes.

Collaborate with sales rep team to plan network and VoIP deployments.

Consult clients on their technology needs for businesses including VoIP phones, computers,

network infrastructure, and hosting

Phone support for network and computer trouble shooting.

Datacenter maintenance

Maintain and implement backups to an offsite location, troubleshoot existing erro rs.

Communicate with clients via phone and email frequently to maintain customer service.

Professional Skills

Reliable with exactness in duty and law

Able to record and dispense information when needed

Great ability to remember specific details

Respectful in listening and trying to understand different views

Able to encourage and strengthen others

Disciplined and dedicated to hard work

Loyal in thinking logically

Work Experience

Network Engineer/Support. QWK.net. Idaho Falls, Idaho. July. 2012 -Present

Woodworker. Paul Magleby Companies. Lindon, Utah. Aug. 2008 -Dec. 2010

Cashier/Garden Center. Wal-Mart. Rexburg, Idaho Apr. 2008-July 2008

Product Specialist. Circuit City. Idaho Falls, ID/Orem, Utah. Sept.2007 -Oct. 2008

Customer Service. Focus communications. Lehi, Utah. Oct. 2004 -May 2005

Education

B.S. Computer Information Technology. Brigham Young University – Idaho. December 2012

Law Enforcement Academy. Utah Valley University. Orem, Utah. September 2009 - July 2010

Certifications

CCENT. Cisco Certification. Feb 2013

Security+. CompTIA Certification. July 21, 2011

Utah P.O.S.T. Certified. UVU Police Academy. July 2010

Professional References Upon Request

Contact this candidate