Customer Service Manager
Resume:
Erika Sasser
Miami, Florida 33142
*************@*****.***
Education:
**** ********* ** **** ****** (Paralegal Studies)
Kesier College, Tallahassee, Florida
Experience:
10/07- 08-11 HR Assistant
A1A Employment of Miami
Prepares, processes or reviews a variety of personnel transaction forms
concerning vacancy positions, applicant lists, individual appointments,
status changes, transfers, promotions, demotions, salary changes, grade
changes, terminations, retirement and insurance deductions and payment,
charitable contributions and other payroll deductions; prepares and
processes applications; maintains applicant tracking system; contacts
applicants to clarify information; prepares and processes forms concerning
the allocation of positions and the establishment, revision and deletion of
classes. Requests/prints the certification of eligible for employment;
contacts candidates to determine availability and conducts preliminary
interviews; arranges for interviews with the appointing authority and/or
other agency personnel, and maintains salary and payroll data, vacancy
posting records, individual personnel records, including training and work
histories, time and leave reports, service appraisals and correspondence;
compiles data and prepares reports as directed; maintains confidential
records and filing systems; conducts testing for applicants for merit
system positions.
1/05 - 5/07 Community Organizer
Neighborhood Housing Services, Miami, Florida
Responsibilities include working to establish and maintain strong
connections with individuals and their families in the respective
neighborhoods to facilitate long-term participation and engagement in
agency programs; developing and implementing strategies to encourage
communication and strengthen relationships between youth, their families,
and the communities in which they live.
09/05 - 5/07 Rental Property Manager
Slika Investments Rental Property Services, Miami, Florida
Responsibilities include managing the day-to-day operations of income-
producing residential and/or commercial properties, and ensuring that
investment properties reach their expected revenues. Also, work in
conjunction with the regional manager to complete these duties.
06/04 - 02/06 Administrative Assistant
A & A Printing Company, Miami, Florida
Responsibilities included secretarial duties such as customer service, data
entry, word processing, file maintenance, and mailing/shipping. Also,
served as information and communication manager for the company; planned
and scheduled meetings and appointments; and disseminated information to
staff and customers by using the telephone, mail services, internet, and e-
mail.
09/04 - 11/05 Clerk Specialist
Department of Human Resources, Miami, Florida
Responsibilities included entering and updating client data, preparing
documents, and responding to clients' questions and concerns. Also,
assisted Department Supervisor with work assignments to ensure that jobs
were properly carried out. Performed such duties as instructing employees
about tasks, answering questions about procedures and policies,
distributing and balancing the workload and checking work; and making
suggestions on appointments, promotions and reassignments.
Professional Training/ Skills:
General clerical skills (typing, filing, data entry, copying, scanning,
mailing, customer service, etc.). Proficient with computer software&
programs such as Microsoft Windows, Word, Excel,
Power Point, Lotus Notes, Access, Outlook, internet, etc. and various legal
resources. Good oral, written, interpersonal, and communication skills.
References available upon request.
Contact this candidate