Customer Service Engineer
Resume:
Christine Marie Clay
Minneapolis, MN 55403
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OBJECTIVE
Obtain a position as Facility Management Position Mobile Home Communities Midwest, utilizing years of
education and experience.
SUMMARY
Enthusiastic military veteran of 26 years with ability to lead, educate, coach, plan, innovate, create processes
and measure results. Military experience directly related to civilian world due to dealing with retail from the
procurement perspective. Experience includes working in diverse environments to include two deployments
overseas (Iraq 2003 and Kuwait 2011). Personal attributes include the ability to be creative, flexible and
communicate with all levels in an organization. Change agent that helped personnel through many phases of
improvements. Works well when properly supported needing little direction from supervisor to get things
accomplished. Know by supervisors and co-workers as a person who follows through.
QUALIFICATIONS
- Maintain long term - Budgeting and accounting - Excellent verbal and written
relationships with customers management. skills.
and contractors.
- Warehouse management and - Skilled in Microsoft Office, - Problem Solver with tenacity to
inventory control Internet, and Email follow through to completion.
- Results oriented, can identify - Ability to lead, mentor, motivate, - Develop needs analysis utilizing
opportunities for improvement. coach and inspire highest priorities with best results.
ACCOMPLISHMENTS
Plans and Programming
• Executed plans for maintenance and emergency response utilizing information gathered to include
inventory and analysis of all critical equipment and response capabilities.
• Focus on critical programs to ensure the organization can respond to all types of emergencies and
activities.
• All high dollar capital improvements were identified and planned for in advance to ensure the proper
funds were secured for their replacement in a 5 to 10 year plan above and beyond the annual budget.
Communication Skills
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• Developed working relationships with diverse work force ensuring a highly productive and effective
facility operation programs.
• Ability to network and communicate with all levels of the organization and outside organizations.
Organizational Skills
• Maintained maintenance program for the Air National Guard Campus. The 39 facilities include
office, classroom, and maintenance facilities and 125.7 acres of land.
• Continually review the recurring maintenance program to ensure longevity of equipment.
Inspect facilities for safety deficiencies, energy conservation compliance, energy savings opportunities,
and proper space utilization. Created a campus with limited work stoppage due to mechanical failures
while meeting Presidential mandated utilities usage.
• Organized building manager program to train new personnel and improve customer service while
providing facilities equal to top industry standards.
• Managed equipment inventory, maintenance, and ordering of new or replacement equipment for
a civil engineer deployment package.
PROFESSIONAL EXPERIENCE
2006-2014 Production Controller Construction
2004-2006 Material Management
133rd Airlift Wing, Civil Engineer Squadron, St Paul, MN 55111
1998-2004 Facility Manager
1997-1998 Production Controller Construction
1991-1997 Engineering Specialist Construction Management
159th Fighter Wing, Civil Engineering, New Orleans Naval Air Station, New Orleans, LA
EDUCATION
• Currently enrolled in Masters in Business Administration, Grantham University Kansas City, MO (12
credits remaining) Curriculum to include; Labor Relations, Principles of Human Performance
Technology, Learning and Performance, Finance, and Marketing. Current GPA is 3.9
• 2011 Bachelors of Science in Business Administration, Grantham University Kansas City, MO
• 2009 Associates of Science in Business Administration, Grantham University Kansas City, MO
• 2008 Associates Emergency Management, Community College of the Air Force
• 1998 Associated Applied Science Construction Technology, Community College of the Air Force
AWARDS AND DECORATIONS
Meritorious Service Medal (Awarded for outstanding leadership)
(4) Air Force Commendation Medals (awarded for service above and beyond assigned duties)
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Outstanding Airman of the Year Ribbon (National Award for Air National Guard 2000) Humanitarian Service
Medal (Hurricane Relief Honduras 1999)
Mayors Community Service Award New Orleans, Louisiana (Outstanding Community Service)
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