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Customer Service Quality Control

Location:
Poquoson, VA
Posted:
March 02, 2014

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Resume:

Keith Sanders Jr.

accw3x@r.postjobfree.com

Permanent Address:

*** ******** **..

Red Oak, Texas 75154

972-***-****

OBJECTIVE A goal orientated individual seeking to gain professional

experience and improved employment.

EDUCATION Sam Houston State University 3.75 GPA Huntsville, TX

Major: Accounting/ Finance

Minor: Business Communication Aug

2011-Dec.2013

WORK EXPERIENCE Bar T Travel Center Huntsville,

Customer Service/Cashier TX

Aug. 2012-Dec.

. Worked with a team of 15 employees and was 2013

responsible for the operation of the 24 hour 7

days a week truck stop.

. Handled all the inventory records and delivery

orders.

. Quickly and effectively solve customer

challenges.

. Finalizing purchases for customers

. Maintain quality control/satisfaction records, Huntsville, TX

constantly seeking new ways to improve customer

service. Aug.2011-

PROFESSIONAL Dec.2013

DEVELOPMENT Sam Houston State University

Student Receptionist/ Assistant of Dean of

Students

. Answered screened and directed inbound phone

calls.

. Received and assisted clients and escorted them

to correct destinations; offices, rooms or meeting

rooms.

. Performed general secretarial duties, including

- meeting scheduling, appointment set up, faxing

and mailing.

Skills

Customer Experience

Easily understood and can articulate speech

professionally

Quick to respond with customer care

Strong ability to keep calm under certain

circumstances

Able to work in a fast paces environment

Academics

Accounting skills-operated computer programmed

with accounting software to record, store, and

analyzed information.

General Ledger Accounts-Maintained accurate

accounts including cash, inventory, prepaid, fixed

assets, accounts payable, accrued expenses and

line of credit transactions.

Employee

Always there to give a helping hand to my

co-workers.

Seeks advice to be as proficient as possible for

the work at hand.

Dressed appropriately for the job to represent the

business as it should be seen.

More than 3 years' successful experience in customer service and

PROFILE support with recognized strengths in account maintenance,

problem-solving and trouble-shooting, sales staff support, and

planning/implementing proactive procedures and systems to avoid

problems in the first place.

Possess solid computer skills. Excellent working knowledge using

Microsoft Excel, PowerPoint, Microsoft Word.

Ability to train, motivate, and supervise customer service

employees.

A team player, acknowledged as "Total Quality Customer Service

Professional."

REFERENCES Available upon request



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