Customer Service Quality Control
Resume:
Keith Sanders Jr.
********@***.***
Permanent Address:
Red Oak, Texas 75154
OBJECTIVE A goal orientated individual seeking to gain professional
experience and improved employment.
EDUCATION Sam Houston State University 3.75 GPA Huntsville, TX
Major: Accounting/ Finance
Minor: Business Communication Aug
2011-Dec.2013
WORK EXPERIENCE Bar T Travel Center Huntsville,
Customer Service/Cashier TX
Aug. 2012-Dec.
. Worked with a team of 15 employees and was 2013
responsible for the operation of the 24 hour 7
days a week truck stop.
. Handled all the inventory records and delivery
orders.
. Quickly and effectively solve customer
challenges.
. Finalizing purchases for customers
. Maintain quality control/satisfaction records, Huntsville, TX
constantly seeking new ways to improve customer
service. Aug.2011-
PROFESSIONAL Dec.2013
DEVELOPMENT Sam Houston State University
Student Receptionist/ Assistant of Dean of
Students
. Answered screened and directed inbound phone
calls.
. Received and assisted clients and escorted them
to correct destinations; offices, rooms or meeting
rooms.
. Performed general secretarial duties, including
- meeting scheduling, appointment set up, faxing
and mailing.
Skills
Customer Experience
Easily understood and can articulate speech
professionally
Quick to respond with customer care
Strong ability to keep calm under certain
circumstances
Able to work in a fast paces environment
Academics
Accounting skills-operated computer programmed
with accounting software to record, store, and
analyzed information.
General Ledger Accounts-Maintained accurate
accounts including cash, inventory, prepaid, fixed
assets, accounts payable, accrued expenses and
line of credit transactions.
Employee
Always there to give a helping hand to my
co-workers.
Seeks advice to be as proficient as possible for
the work at hand.
Dressed appropriately for the job to represent the
business as it should be seen.
More than 3 years' successful experience in customer service and
PROFILE support with recognized strengths in account maintenance,
problem-solving and trouble-shooting, sales staff support, and
planning/implementing proactive procedures and systems to avoid
problems in the first place.
Possess solid computer skills. Excellent working knowledge using
Microsoft Excel, PowerPoint, Microsoft Word.
Ability to train, motivate, and supervise customer service
employees.
A team player, acknowledged as "Total Quality Customer Service
Professional."
REFERENCES Available upon request
Contact this candidate