Practice Manager

April Gutierrez Lakeside, CA ************@*****.*** - 619-***-**** Summary of Qualifications: Twelve years of experience as a practice manager for veterinary clinics in southern California. Began career as a veterinary technician and gradually took on more advanced skills in operation and leadership. Passionate about supporting and developing teams for successful Veterinary hospitals. Performs all tasks with a high level of customer satisfaction Professional Experience: Vetco Pet Hospital - San Diego, Burbank & Pasadena, CA July 2012 to March 2013 Veterinary Practice Manager Created employee handbook and establish best practices and protocols for team upon joining Vetco. Managed maintenance and repair of all machines and facility, and trained staff on how to complete all of these tasks. Key responsibilities involved: scheduling employees, time card approvals, weekly revenue reports, client service training for a hospital Providing Human Resources support including hiring and terminating employees, Responsible for managing multiple hospitals, supporting hospitals in Burbank, Pasadena and San Diego. Performed all the purchasing for Hospital Led a marketing campaign with the community which included dog surfing, social media awareness, and other events to provide exposure to Vetco. Worked in a metrics driven organization with a passion for proactive problem solving Participated in weekly review meetings with district manager to track financial objectives and other goals. Supported reception as needed with a high level of customer service DogGone Purrrfect Petsitting – San Diego, CA May 2010 – June 2012 Owner Performed in house pet calls to service basic support to pets with medical needs. Managed all marketing and business development functions, building a client list of 200+ people. Tierramesa Veterinary Clinic - San Diego, CA September 2001 to May 2010 Veterinary Practice Manager Primarily responsible for scheduling staff, ordering supplies for clinic Created monthly revenue reports for the hospital Developing Lead training for all staff Provided marketing support with community as well as social media Supported the Human Resources tasks such as hiring and terminating employees Tierrasanta Veterinary Clinic –San Diego, CA 1999 - 2011 Nursing Hospital Team Leader Served as Team Lead to Doctor Jennifer Luke Responsible for back office support which includes ordering supplies, and vendor management Managed the back staff, which varied from 7 – 10 people. Responsible for scheduling team staff ABC Veterinary Hospital – El Cajon, CA 1997-1999 Veterinary Surgical Technical Performed inventory, maintained clean working environment Performed spays/neuters Supported relief efforts of Human society Did all lab work in-house Provided support for Orthopedic surgeries Worked with domestic and exotic animals Hospital was run with relief veterinarians, so had exposure to many different types of personalities. Suerte Animal Hospital – El Cajon