Customer Service Sales
Resume:
Ridge Way Apt: hinesderyl@gmail.
27603
Deryl Hines
Objective To obtain a gainful management position within a
company that will allow me to utilize my education
and skill. While obtaining the experiences
necessary to be successful in the work force.
Experience 2013 Xerox Commercial
Solutions Cary, NC
Customer Service Agent
Professionally handled incoming requests from
customers and ensure that issues are resolved both
promptly and thoroughly.
Thoroughly and efficiently gathered customer
information, accessed and fulfilled customer needs,
educated the customer where applicable to prevent
the need for future contacts and document
interactions.
Acknowledged and satisfied customer concerns.
Use automated information systems to analyze the
customer's concerns.
Maintained a balance between company policy and
customer benefit in decision making. Handled Issues
in the best interest of both customer and company.
2010-2013 Walmart Corporation
Fayetteville, NC
Department Manager
Coached a team effectively to increase sales and
efficiency.
Resolved health, safety, legal, and security
issues.
Responded to customer comments.
Toured the sales floor regularly, talked to
colleagues and customers while identifying and
resolving urgent issues.
Ensured standards for quality, customer service,
health and safety needs are met.
2009-2010 West Corporation Rocky Mount, NC
Customer Service Agent
Provided quality service and support in a variety
of areas including, but not limited to: billing,
placing orders, and troubleshooting.
Used automated information systems to analyze the
customer's concerns.
Continuously evaluated and identified opportunities
to drive process improvements and positively impact
the customer service experience.
Education 2003-2007 North Carolina Wesleyan College
Rocky Mount, NC
B.S., Business Administration.
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