Customer Service Management

Helen Brooks

Owner

Cincinnati, OH

**********@*****.*** - 513-***-****

WORK EXPERIENCE

Owner

Self employer - Cincinnati, OH - 2010 to Present

online seller

Warehouse Worker

Packer - Cincinnati, OH - 2013 to 2013

packing boxes

• help working machines

child care provider 2009-2014

helen brooks cincinnati, Ohio

• providing cook meals

• safely and security

• third shift provider

Call Center Rep

Crown Temp Service - Cincinnati, OH - 2009 to 2009

Informed customers of various promotional events

• Input customer information into a database

Call Center Representative

Crown Temp Service - Cincinnati, OH - 2008 to 2009

Outbound Calls

• Radio surveys the customer's options of each station

• Input customer options into a database

Front Desk Clerk

Fulton Manor Motel - Cincinnati, OH - 2006 to 2008

Greeted guested, addressed concerns, and answered inquires including reservation confirmations and

occupancy verifications of local area twenty room motel.

• Provided registrations, varified cash drawer, and secured appropriate advance payments upon determining

the duration of the guest's stay.

• Assured that housekeeping staff properly stocked rooms with fresh towels, linens, and toiletries; functioned

in this capacity on an as needed basis to accommodate visitors.

EDUCATION

Bachelor of Business Management Administration in Business management

Brown Mackie College - Cincinnati, OH

2013 to 2017

Business management

Lincoln Technology College - Cincinnati, OH

April 2010

ADDITIONAL INFORMATION

Skills Summary

• Excellent people skills and thrives on helping to solve problems

• developed great leadership and group interaction skills

• Superb communication skills, verbal and written

• Strong attention to detail and proficient at running and handling office equipment

• Superior coordination ability-filing, charting, documenting, organizing, along with other handling other office

requirements

• Efficient in excellent computer skills

• Compassionate and sensitive to needs and emotions of children.

• Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload; Resourceful team

player with can-do attitude

• Results-driven Customer Service Professional with self-confidence, integrity, and commitment to customer

service excellence. Creative, pragmatic and proactive problem-solver; Organized and attentive to detail, with

demonstrated time management skills. Strong research, mediation, and negotiation skills gained from work

place experience.

Contact this candidate