Customer Service Manager

•

***-** ******* ***** ****., Whitestone,

NY *1357

718-***-**** ******@***.***

LAURA J BASTONE

OBJECTIVE To obtain a challenging position where I

can help streamline processes, increase

efficiency and support the business.

FRIEDMAN, HARFENIST, KRAUT & PERLSTEIN – LAKE SUCCESS, NY – LAW FIRM

EXPERIENC

July 2003 – October 2013

E

Executive Office Manager

• Managed all Accounts Payable and Receivable functions for annual revenue of $10 million.

• Handled client disbursements and billings utilizing the Juris program.

• Maintained all Escrow and Bank Accounts using QuickBooks.

• Processed weekly payroll for a total of 40 exempt and non-exempt level employees using ADP

• Worked with outside accountant and other consultants as deemed necessary.

• Performed Human Resources Generalist functions, including interviewing clerical staff applicants.

• Responsible for administration of company employee benefits program including 401K.

• Maintained inventory, procurement and negotiating pricing of office supplies and monitor usage.

• Oversaw equipment leasing program including follow through on maintenance contracts and renewals.

• Responsible for bookkeeping of other LLCs associated with the sale and management of real estate.

• Served as American Express Representative reviewing monthly bill for 16 Firm cardholders approving

and allocating expenses accordingly.

• Conducted New York State Workers Compensation Audit and other audits as required.

SIDNEY A. SASS ASSOCIATES, INC. - NEW YORK, NY – THIRD PARTY INSURANCE

ADMINISTRATORS

August 1995 – June 2003

Office Manager/Bookkeeper

• Managed all facets of bookkeeping including processing of payroll.

• Processed quarterly withholding reports and taxes using One-Write Accounting and QuickBooks.

• Handled Accounts Payable and Accounts Receivable including collections.

• Acted as liaison with the insurance carriers to ensure timely transmission of premiums.

• Completed insurance carrier audits to certify that all records were accurate and up to date.

• Conducted applicant interviews and responsible for new hire orientation.

• Administered company benefit program and served as carrier contact.

EASTERN FINDINGS CORP. – NEW YORK, NY – JEWELRY FINDINGS

March 1993 – August 1995

Customer Service Representative/Administrative Assistant

• Managed accounts receivable in excess of $250,000 monthly.

• Processed customer orders and updates customer information in computer database system.

• Called prospective customers in designated market areas to solicit business.

• Identify, research, and resolve customer issues.

• Performed general administrative duties.

MICROSOFT OFFICE • QUICKBOOKS PRO • ONE WRITE PLUS • ABACUS • JURIS •

SPECIAL

TIME SLIPS

SKILLS

TYPE 60 WPM • STENOGRAPHY • DICTAPHONE • ADP

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