Sales Customer Service

LAURA S.REESE

*** * * * * E R S T. S H E F F I E L D L A K E O H I O 4 4 0 5 4

440-***-**** * ************@*****.***

S UMMARY OF QUALIFICATIONS

Managed, trained and scheduled groups of employees to complete tasks.

•

Proven leader and quick learner who adapts well to changing environments.

•

Professional attitude with strong ability to negotiate with customers.

•

Personable individual who works well independently as well as in a team environment.

•

Typing 50wpm, 10 key adding machines. Microsoft Office, Photoshop.

•

EDUCATION

Lorain County Community College, Elyria, OH 2006 2010

•

o Major: Associate of Applied Business in Management

o Minor: Photography & Real Estate

Graduate of Brookside High School, Sheffield, OH 1989

•

PROFESSIONAL EMPLOYMENT

VCS Customer Service Agent, TeleTech Inc/Nissan & Infiniti, Amherst 2013 – Present

• Receives incoming calls and assists retailers and customers with registration of vehicles;

Including, but not limited to verifying ownership and validation of VIN numbers.

• Answers all telematics questions with various vehicles and escalates cases when needed.

• Makes outgoing calls to ensure resolutions on cases and makes outgoing welcome calls to

new Nissan and Infiniti customers.

Account Representative III, Sterling Jewelers Inc, Fairlawn

2012

• Contacted customers on delinquent accounts via dialer and manual phone lines.

• Set up short and long term payment arrangements utilizing hardship programs.

• Recommended legal action on qualifying accounts on wage, property and bank accounts.

• Met and exceeded monthly goals and participated in various office committees.

Independent EBay Seller, Nationwide (photo5522)

2008 – 2011

• Top Rated Power Seller with 100% positive feedback.

• Purchased various merchandise from local sales; packaged and shipped items sold daily.

• Prepared, photographed and listed items for sale over online auction site.

• Kept in contact with customers on a daily basis with various questions when needed.

rew Leader/Supervisor, US Bureau of the Census, Lorain

C 2010 & 2000

• Formally trained and supervised two separate crews of 25 employees.

• Reviewed and certified daily payroll and progress reports and ensured completion of work

within established time schedules.

• Assigned duty areas to employees, observed employees in the field, and provided on the

spot assistance and supervision.

dministrative Assistant, Deer Park Assoc./Goldberg’s, Fulton NY

A (Temp) 2005

• Completed all sales, returns and credit application transactions and tracked invoices for

proper pick up and deliveries.

• Hired and scheduled and supervised 15 employees for advertising.

• Assisted in all areas of store liquidation including but not limited to accessorizing and

cleaning of showroom floors.

Third Party Debt Collector, NCO Financial Systems, Parma

2002 2004

Supervisor/Third Party Debt Collector, NCO Financial, North Olmsted

1996 1998

• Supervised, trained and scheduled employees and created inter office memos.

• Responsible for collection of 2000 account portfolio and received outstanding reviews.

• Handled billing questions, complaints, discrepancies and verified payments.

Third Party Debt Collector, Asset Acceptance Corp. Brooklyn Heights

2001 2002

• Responsible for collection and skip tracing on 5000 account portfolio.

• Prepared & submitted minimum of 10 property lien and wage garnishment suits monthly.

• Selected for Mentoring Program, which enabled me to utilize my leadership skills.

• Monitored and assisted coworkers in developing their negotiating and skip tracing skills.

Administrative Assistant, Future Unlimited/Mellon Mortgage, Cleveland,

(Temp) 1999

• Called external banks on a daily basis for available balances on over 100 accounts.

• On going assisting of Cash Movement and updated Excel spreadsheets daily.

• Organized and created folders for bank reconciliation for past 16 months.

• Completed bank reconciliation for sweep accounts and assisted in other various projects

during the closing of company.

Decorating Sales Consultant, Home Interiors & Gifts,

2001 2004 & 1993 1996

• Marketed business and booked in home decorating shows.

• Ordered, inventoried and distributed merchandise.

• Created Promotional displays daily and participated in weekly sales meetings.

Utilized different sales techniques to promote merchandise.

•

Commercial Debt Collector, The Blonder Company, Cleveland

1989 1995

• Made collection calls and reviewed and held current orders on delinquent accounts.

• Maintained a professional and courteous rapport on a 1500 account portfolio.

• Created 15 new manuals for collections department and trained new employees.

• Chosen for sponsored travel to Alabama, accompanying Sales Representative.

• Assisted warehouse on as needed basis for pulling orders and annual inventory.

EXTRA CURRICULAR ACTIVITIES

Freelance Photographer, Special Events, Weddings, Senior Portraits, Reese22 Photography.

•

Participant of Erie Shores Photography Club.

•

Volunteer Photographer & Contributor, Collegian Newspaper, Lorain County Community

•

College and Neighborhood House Association of Lorain County.

Contact this candidate