Manager Customer Service

Sirena H. Guthrie

**** ******* ** ****** ** *****

{919}903-0135 {919}597-9809

***********@*****.***

• Objective:

To obtain a challenging position within an office environment that Utilizes and enhances my prior work experience.

Qualifications:

My qualifications include proficient knowledge of Microsoft Word, Access, Works Spreadsheets, Database, Data Entry, Word

Processing, Outlook Express, Bank Deposits, Multi-line Phone Systems, Typing, Faxing, Accounts Receivable, Accounts

Payable, and Collections. I can handle any situation which may arise within the office in a professional manner.

Education:

20 09 - 2011

University Of Phoenix (online classes}

Course of study: Associates in Accounting

1997 - 1999

Roanoke-Chowan Community College Ph#252-***-****

109 Community College Road, Ahoskie, NC 27910

Course of study: Business Administration

1992- 1996

Hertford County High School Ph# 252-***-****

1500 1st Street West, Ahoskie, NC 27910

Diploma - GPA 3.0

Work Experience:

IBM

November, 2014- present

Delinquency Management

Answer all incoming and make outgoing calls to customers regarding their mortgages. Processing payments, home modifications,

streamline modifications, payment plans, accepted payments via website, IVR system, western union, and the check. Provide

account information over the phone, processed loan documentation when need to.

Assistant other employees when needed. Work closely with Supervisor.

• Payless Shoe source

March, 2010- October, 2014

Assistant Manager

Open and close the business as scheduled, totaled customer purchases. Trainee new employees, made daily bank deposits, bank

errands when needed, also, assisted in others when they were short staffed. Assisted needed, also, assisted in others when they

were short staffed. Assisted customers with their purchases, monthly meetings, worked closely with

The store manager and processed online orders weekly.

• Kmart

Office Associate

August, 2011 -January-2013

Processed associates daily cash bags for

Accuracy, accounts receivables, accounts payables, collections to all late 30 account holders when needed paid all monthly

expenses, assured all cashiers where replenished with their daily needs, ordered supplies, daily Bank deposits, handle large

amounts of cash, assisted the store manager. Paid all store expenses, Managed stores personal accounts, faxed, filed, and all other

Office duties.

Titlemax Inc.

Oct, 2009 - May, 2011 Rock Hill, SC

Customer Service Representative:

Submitted customer's application for approval, daily deposits, marketing, field calling, answer multi-line phone, process and

approved Loans, vehicle appraisals, faxing. Filing, and all other office duties.

Affiliated Computer Services, Inc.

May 2007 - Sept, 2009

HSA Customer Care Specialist

Inbound call center Specialized in Health Saving Accounts, total customer care, with activating Health Savings accounts,

utilizing information over Internet, Knowledge of Health and Welfare benefits, Term, Universal, Long term, Short term,

supplemental, Medicare, medigap, and all disability insurances. US Bank department, Collections, Provided Account information

by telephone, ordered debit cards, checks, and all other financial needs for customers.

.

Beasley Enterprises

February, 2006 - May, 2007

RAM ACCOUNTING/ACCOUNT TECH I

Audited store’s paperwork for accuracy Month-End Research, batched up vendors for payment processing to

Assure that all vendors invoices are in the system in order to be paid, Collections calls to vendors when needed, verified stores

cashes and deposits slips for accuracy

• Advance America

February, 1999 - February, 2005

LOAN PROCESSOR/MANAGER

Processed loan applications for approval, train new employees, data entry, collection calling, field calling, open and close

business as schedule, made daily bank deposits, handle large amounts of cash. Made bank errands, faxed, filed, and all other

office duties

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