Customer Service Sales

Karen Greil

W**** Ed's Lane,

Freedom, WI *****

Cell 920-***-****

*******@***.***

Professional Experience

Customer Service/Scheduling 03-04-11 to 01-31-14

Badger Sheet Metal Work - Green Bay WI 54304 920-***-****

. Prepare, compile and sort documents for Data entry, faxing order

verifications. Verify and correct data when necessary with current

drawings.

. Answering phones to assist customers with questions on order status

and back up receptionist as needed. Monitor office supplies for the sales

team

. Check source documents for accuracy, combine and rearrange data where

required

. Store completed documentation in designated locations and link

documents to print with job

. Respond to requests for information and access relevant files for

customers and sales staff

. Print purchase order, labels, drawing, job cards and other documents

. Updating daily on time shipping reports

. Creation of bill of material and job cards for quality team to rework

parts

. Back up to accounts payable with posting jobs and creation of

invoices.

Rehab Clerk 07-05-10 to 03-04-11

MJ Care - Milwaukee, WI 53227-2141 414-***-****

. Entering patient information and medical insurance for admission to

rehab clinic at Seymour, Green Bay and Appleton facilities.

. Sending Therapy referrals for certification, faxing and filing of

documents in rehab and nursing home charts. Transporting patients

from room to rehab center.

. Department inventory, making on line connections for company web

meetings.

Customer Service call center 01-25-10 to 06-25-10

West Business Service - Appleton, WI 54911 920-***-****

. Taking inbound calls and replying to emails for fabric detergent

product line.

. Sending necessary compensation for damaged product and giving

information about detergents usage, ingredients and other available product

lines.

Claims Approver 03/10/08 - 10-30-09

Guardian Insurance - Appleton, WI 54911 920-***-****

. Verify claim is entered for the correct patient, date of service,

diagnosis, and procedure.

. Payment of claims for Physical, Occupational, Speech, Chiropractic,

and Acupuncture therapy

. Make updates to patient notes with documentation of medical review and

number of allowed visits, and send letters to members and providers when

required per state legal guidelines.

Record Analysts 02/07/00 -03/10/08

Guardian Insurance - Appleton, WI 54911

. Updating all Medical Provider TIN numbers, Addresses, and preferred

provider network information

. Update of IRS system for Withholding, change of Tax ID owner ship

information per W9 documents received

. Enter member eligibility for fully funded, alt funded and high dollar

groups, along with benefit information, correction of address, addition of

dependents information, and student status.

. Call for verification of provider address due to returned explanation

of Benefits

. Answering inter office E-mail from Claims and Customer service to add

new Doctors to processing system

Graduated from

Fox Valley Technical College, 1825

N. Bluemound Dr. Appleton, WI 54912

Associate Degree in Interior Design & Business

Peshtigo High School

380 Green St.

Peshtigo, WI 54157

References

Sam Thomas-920-***-****

Jill Brunette - 920-***-****

Debbie Carpenter- 920-***-****

Dave Seeger - 920-***-****

Heidi Wilcox - 920-***-****

Contact this candidate