Customer Service High School

Summary of Qualifications

Extremely self-motivated and result-driven professional seeking potential

to utilize experience and further expand experience in a professional

environment. Shown to be a team player; experienced in relationship

building, excellent communication and motivational skills with sensitivity

to peer relationships. Strong background in customer service, sales

production and goal setting. Fully computer literate in Microsoft Office

and can expertly create charts, graphs, and other visual tools for training

and operational purposes. I strive for excellence in everything that I do.

Professional Experience

INSTATION July 2013- Present

Court Abstractor

Work for Instation as a court abstractor. I gather my information at the

old wake county courthouse downtown in the civil division where the special

proceedings, estates and wills division and collect information on upset

bids on foreclosed homes that are for sale.

. I summarize my findings into a property abstract or abstract of title

report.

. I research property records and validate the property title is clean

before the sale or use of a property.

. I pose and utilize my excellent communication skills and interact

effectively with home buyers, sellers, realtors, lawyers, insurance

agents and other real estate professionals.

WAKE COUNTY JUSTICE CENTER May 2013- Present

Superior Court Clerk Intern

Work for the Government of North Carolina at the newly built Wake County

Justice Center ( new wake county courthouse) in the criminal courts

division with primary responsibilities of working in the courtroom,

providing customer service, data entry, typing, filing, and cash

receipting.

. Handle inquiries from the public concerning criminal courtroom

information

. Has judicial discretion to approve motions granting new court dates or

process motions if a waivable offense

. Gaining fundamental knowledge of courtroom procedures and terminology

& clearly articulate procedures to the general public

. Maintains file integrity of important files

WAL-MART February 2013-

Present

IMS

Work for the biggest private employer in the world with over two million

employees, and is the largest retailer in the world. My Primary

responsibilities involved training new employees, performance reviews,

evaluations, and stock room work.

. Helped assisted customer needs in multiple departments

. Worked in Stock room maintaining inventory of all store merchandise

. Unload trucks and Pulled out merchandise

. Licensed on a forklift, cherry picker, walkie stick, electric

powerjack

DICKS SPORTING GOODS

March 2013-Present

Cashier/ loss prevention

Work for is a sporting goods retailer which is becoming a household name.

Enhancing customer service skills, data entry, surveillance, and Cash

handling.

. Handled daily cash transactions

. Processed apparel

. Perform loss prevention by surveillance of the store while greeting

customers

. Perform customer service by assisting customers

UNCP WORK-STUDY September 2009-December 2012

Athletic assistant- Pembroke, North Carolina

Worked for UNCP at athletic games including soccer, volleyball, and

basketball including working in the athletic wellness center interacting

with people and using customer service skills.

. Worked in concession stand handling cash transactions

. Work at the scoring table at basketball and volleyball games for UNCP

. Work in the weight room doing maintenance work and at the front desk.

HARRIS TEETER April 2007-December 2011

Cashier/ produce clerk- Cary, North Carolina

Worked within a highly respected and vastly expanding national grocery

chain. Primary responsibilities included training new employees with daily

operations, performance reviews, evaluations, and cash handling.

. Handled daily cash transactions

. Opened and closed up establishment to ensure perfect working order

daily

. Successfully implemented customer satisfaction plan which directly led

to continued repeat business and higher satisfaction rates.

CARY FAMILY YMCA July 2006- August 2008

Youth referee/ gym attendant- Cary, North Carolina

Worked in a fitness gym which is a national association that has YMCA's

across America and, is a great place for children to learn and, grow with

knowledge of fitness and, Christian morals. Assisted members when help was

needed and worked on different job responsibilities.

. Refereed youth basketball games

. Had a constant interaction with children of all ages, parents, and

adults

. Assisted members of the gym with any complications or needs that they

had

Education

NORTH CAROLINA CENTRAL UNIVERSITY

2014-present

Seeking a MPA Masters in public administration with a concentration in

local government management - Durham, NC

UNIVERSITY OF NORTH CAROLINA AT PEMBROKE 2008- 2012

Graduated with B.A in criminal justice with a minor in business marketing-

Pembroke,NC

SOUTHEAST RALEIGH MAGNET HIGH SCHOOL 2004-2008

High school diploma- Raleigh, NC

Clubs and Organizations

. Criminal Justice Club 2010- 2012

. ACE( Academic Campus Entertainment) 2010- 2012

. SIFE 2011- 2012

. Health career clubs 2012- 2012

Volunteer and Community Service work

. Volunteered at the YMCA for a youth program

. Meals on Wheels

. United Faith Food Shelter

. Martin Luther King Jr day of service

. Worked with UNCP HOUSING for community service

. Currently doing an Internship at the WAKE COUNTY JUSTICE CENTER as a

Superior Court Clerk

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