Customer Service Assistant
Resume:
Katrina Monique McClain
Yakima, WA 98902
JOB OBJECTIVE
Seeking a position as a Certified Nursing Assistants with this company that will provide
opportunity for career growth.
EXPERIENCE
November 2003 Sunday School Assistant Teacher (Volunteer), at the Woodbridge
November 2007 Christian Church, Woodbridge VA. Duties include supervising children,
instructing safety procedures for parents and children.
January 2004 Avon Representative, Avon Incorporated, Woodbridge, VA. Duties includes
January 2005 meeting with customers, introducing new products, selling products, managing
payment orders.
January 2004 Sale Co-Worker, Textiles (internship), IKEA Woodbridge, VA. Duties included
June 2004 stocking merchandise, customer service, zoning textile area.
September 2004 IKEA Sale Co-Worker, Woodbridge, VA. Duties included helping customers with
August 2005 Ikea products, cleaning, and helping out other department.
August 2005 Working at the Marriott Courtyard in Woodbridge, VA as a Night Houseman and
January 2006 and a hostess. Duties include cleaning in and around the outside of the hotel
and serving the morning breakfast.
March 2006 Working for Ruxton Health of Woodbridge, VA as a Dietary Aide. Duties include
May 2006 serving food, cleaning up the, and cleaning the cook room.
March 2006 Working for Dollar General as a casher in Woodbridge VA. Duties handing
June 2006 money and stocking.
June 2006 Working for Service Source as a Mass Hall Attendant in Quantic VA. Duties
August 2006 include serving the Marines food and cleaning up the mess hall.
August 2006 Working for Call Pro in Woodbridge VA. Duties include calling non-Comcast
September 2006 and helping them with setting up cable.
September 2006 Working for Minnieland Private Day School Inc. Duties include taking care of
October 2007 child age infant to school age with doing lesson plans, help make meals for all
the children, and keeping up with daily reports.
Working for Yakima Valley School in Selah, WA as a Certified Nursing
January 2008
Assistants. Duties include attending the care of eight to ten patients with
September 2008
feeding, cleaning up the patients and their environment, and making sure the
patient are safe on outing and the school’s get together.
July 2012 Working for Xerox as a Customer Service Representative for our client
August 2012 Verizon. Duties include gaining knowledge about customer accounts, new
products and customer support.
January 2013 Working for Auburn Meadow as a CNA (Certified Nursing Assistants). Duties
January 2013 include attending the care of residence with their ADL (Adult Daily Living) and
making sure that there is environment is safe.
January 2013 Working for Regency Auburn Rehabilitation Center as a Certified Nursing
April 2013 Assistant. Duties include attending the care of residence with their Personal
Hygiene, Patient’s Record, Monitoring the Health of Patients, Change Dressing,
and with ADL. (Adult Daily Living) while making sure they are safe.
May 2013 Working for North Auburn Rehabilitation Center as a Certified Nursing Assistant.
August 2013 Duties include feeding, bathing, dress patients, taking vitals, setting up medical
equipment and assist with some medical procedures. Maintaining a safe
environment for the resident as well as their family.
August 2013 Working for Landmark Care Center as a Certified Nursing Assistant. Duties
November 2013 include checking and record vital signs, measure height and weight, report and
record observation of patient’s conditions, assisting the patient in exercising,
cleaning the patient’s room as well as making their bed.
EUDCATION
Graduated from Woodbridge Senior High School in June 11, 2004. I have obtained a Nursing
Assistant License through Yakima Valley School in Selah, WA in 2008. I attended Yakima Valley
Community College in Yakima WA from September 2010 to June 2011. I’m currently attending
Green River Community College (GRCC) to gain my AA degrees in Administrator Assistant. I
have gained my food handler permit through Pierce County Public Health. I have obtained my
Mental Health and Dementia training.
SPECIAL SKILL and ABILTIES
Skilled in Word Processing
Good with children
Good organization skills
Outgoing personality
Dependable
Type 60 words a minutes
Knowledgeable in Excel, Power Point, Access and Microsoft Word
Detail Oriented
REFERENCES
Jimmy Jackson Jr. Mary Jones
Pastor Vocational Teacher
2050 Old Bridge Road 3001 Old Bridge Road
Suite B-03 Woodbridge, VA 22193
Woodbridge, VA 22191 703-***-****
Alicia Martinez Jane Carwell
IKEA Textile Worker Sunday School Teacher
2901 Potomac Mills Circle 13310 Armstead Street
Woodbridge, VA 22192 Woodbridge, VA 22191
Pammy James Sabina Campbell
Minniland Teacher Minniland Teacher
1121 James Madison Circle 3302 Bransan Ct
Fredericksburg, VA 22405 Woodbridge, VA 22193
Harry Rosemond Meselu Woldemariam
College Teacher Co-Worker-Regency Auburn
12401 SE 320th Street 414 17th Street SE
Auburn, WA 98092 Auburn, WA 98002
253-***-**** Extension 4327 253-***-****
Elizabeth Brown Rochelle Casavent RN
Co-worker-Regency Auburn North Auburn Rehabilitation
414 17th Street SE 14218 Pacific Ave S Apt D
Auburn, WA 98002 Tacoma, WA 98444
Terri Osborn DNS Helen Taylor RN
North Auburn Rehabilitation District Education
2830 I St NE 2830 I St NE
Auburn, WA 98002 Auburn, WA 98002
Cell 618-***-****
Maria (Carrie) Barrion, MN ARNP Kevin Edward Adhall RN
P.O. BOX 15580 Landmark Care Center
710 N 39th Ave
Settle, WA 98115
855-***-**** Yakima, WA 98902
******@*************.***
Joey Russell LPN Tina Welch LPN
Landmark Care Center Landmark Care Center
710 N 39th Ave 710 N 39th Ave
Yakima, WA 98902 Yakima, WA 98902
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