Customer Service Medical Assistant
Resume:
Vanessa Harrison
281-***-**** ***********@*****.***
Qualifications Summary
Administrative Support professional experienced in working in fast paced environment that
demand strong organizational and interpersonal skills. Trustworthy, ethical and committed to
superior customer service. I have 15 years for customer services. One year of being a
receptionist. Three years of claim representative experience. Capabilities include;
Telephone reception Data entry Problem solving
Bank deposits Account receivable Filling & Data Archiving
Customer Service Claim Representative Set floor plans and sale
Experience Highlights
Administrative Support
• Assisted with general accounting functions and maintained journals.
• Provided telephone support, investigated and resolved billing problems for a host of
clients.
• Demonstrated the ability to handle AR accounts and correspondence in a timely manner.
• Successfully completed coursework in self-directed, self-paced learning environment.
• Developed correspondence and assisted office manager.
• Provided secretarial / reception services for busy therapy and pediatric center.
Customer Service & Reception
• Ability to communicate effectively with customers, management, and staff
• Maintained and encourage loyalty through the courteous and efficient resolution of
disputes, complaints, and discrepancies.
• Demonstrated ability to maintained composure in fast paced / high volume environment.
• Monitored multi-lined phone system, taking and placing calls to clients / consumers
Management & Supervision
• Trained and supported part-time office staff and internship assignments
• Instrumental in staff recruitment, empowerment developing sessions.
Employment History
Home health care provider 8/2012 – 10/2013
Harden Heath care Services, Houston, TX
Home Health care provider 8/2012 – 5/2013
Emmanuel Health Homecare, Houston, TX
Cash Application Specialist 2/2006 – 5/2007
Healix Infusion Therapy Sugarland, TX
Claim Representative 10/2005 – 2/2006
Athletic Orthopedic and Knee Center, Houston, TX
Receptionist / Medical Assistant 2/2002 – 9/2004
Tots and Teens Pediatrics, Houston, TX
Houston ISD / Cashier 8/2000 – 5/2001
Mabel B. Wesley Elementary, Houston, TX
Foleys / Sales Associate 1998 – 2000
Willowbrook Mall, Houston, TX
Education & Training
Sanford Brown Institute Houston, TX 2001 Medical Assistant
Sanford Brown Institute Houston, TX 2005 Medical Billing and Coding Specialist
References
Healix Infusion Therapy
Contact Human Resources
14140 Southwest Freeway #400
Athletic Orthopedic and Knee Center
Supervisor: Usha Vakani
9180 Katy Freeway #200
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