Anna R. Sudhalter

** ********** ******

Derry, New Hampshire 03038

603-***-****

EDUCATION:

B.S., Cum Laude, Management, Boston University, 1980...General Management concentration...Member of The Society for the Advancement of Management...Awarded the Brian Striar Scholarship for academic excellence.

EXPERIENCE:

Center for Life Management, Derry, NH...March 2005-present

Client Collections Specialist

Responsible for maintaining client balance on a daily basis

Post and apply payments

Generate computer statement monthly

Follow up to both non-insurance and insurance client billing inquiries

Dunn both active and inactive client accounts

Negotiate settlements and payment arrangements over the phone and in person

Contact between company and the collection agency

Make write off decisions

Update and follow up with insurance companies and treatment plans

The Chickering Group, Bedford, NH...September 2002-February 2005

Customer Service Representative

Responsible for incoming customer service phone calls

Follow up to insurance claims

Assist in resolving customer service issues

Integrated Labeling Systems, Nashua, NH...May 2001-June 28, 2002

Credit & Collections' Representative

Responsible for setting up all new customers

Analyzing Dun & Bradstreet credit reports

Checking credit references

Collection of past due accounts

Responsible for all facets of the accounts receivable including making the daily deposit, applying money as well as credit memos to customers accounts, and running all credit card transactions.

Responsible for making release decisions on customer orders.

Center for Life Management, Salem, NH...June 1999-May 2001 (part-time)

Client Collections Specialist

Responsible for maintaining client balances on a daily basis

Post and apply payments

Generate computer statement monthly

Follow up to both non-insurance and insurance client billing inquires

Dunn closed client accounts

Negotiate settlement as well as payment arrangements

Contact between company and the collection agency

In charge of write off decisions

Pinkerton Academy...August 1995-June 1999

Paraprofessional

Responsible for working with a variety of Special Ed. Students

Dun & Bradstreet Co., Inc...Weston, Massachusetts...January 1983-June 1985

Personal Collector

Primary responsibility to dun delinquent commercial accounts

Negotiated disputes between creditor and debtor

Accountable for reporting and maintaing all acounts on a daily basis

Analyzed debtor's credit history to facilitate decision making.

Tanner Management, Boston, Massachusetts...October 1981-January 1983

Collector

Primary responsibility to dun delinquent consumer accounts as well as skip tracing

Processed insurance forms and acted as a liaison between insurance and insured

Connoisseurs Products, Inc., Boston, Massachusetts...March 1981-August 1981

Administrative Assistant

Responsible for processing of orders, expediting, as well as customer service

Backup for the Office Manager

Assisted in planning and coordinating sales promotions

Filene's, Boston, Massachusetts...June 1980-March 1981

Assistant Buyer

Responsible for the daily operation of a buying office

Ordered basic stock, proofread ads, supervised and trained office staff, reports

Maintained department journals

Assisted in planning sales and future stock levels

Boston University, Boston, Massachusetts...September 1979-May 1980

Delinquent Accounts Assistant

Responsible for all facets of the accounts receivable

Participated in dunning, corresponded with new customer banks for credit references

Substituted for the Head Bookkeeper

Followed up on merchandise returns

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