Kelly Land

* *********** *****

Asheville, NC USA 28804

Cell: 828-***-****

OBJECTIVE

I would like to be a part of an organization where I could use and enhance my knowledge and talent for

the development of both the organization and myself. I’m an avid blogger and researcher. I also have

customer service experience in a virtual setting.

WORK EXPERIENCE

8/2013 – Present

Clear Handbags and More

Telecommute Position/Personal Home Office

Part-time Customer Service/Returns

-Take incoming calls from customer regarding returns, ordering and wholesale account set up.

-Respond to all customer emails in a timely professional fashion.

-Process returns and refunds either via Amazon, PayPal or Authorize.net

-Check Amazon customer feedback/reviews and respond to negative feedback with positive resolutions

-Call to make invoice payments for owner

-Call and request payments on account receivables and process

1/1999 - Present

MoneyMakingMommy.com, INC.

Self Employed, Weaverville, NC USA

Writer, Web Manager, Researcher, Forum Moderator, Customer Service

- Designed, developed, and marketed a major website from concept to profitability.

- Initiated an internet marketing strategy and online public relations campaign that received national

online publicity with sources such as ABC News, Woman’s World magazine and Fox News.

- Achieved Top 10 rankings for 5+ years in multiple search engines via a strategic search engine

marketing strategy.

- Developed and initiated online marketing strategies that consistently produced thousands of leads for

various affiliate network partners.

-Organize and run successful social media campaigns.

2009 to Present

AVON

Advanced Unit Leader, Customer Service, Mentor

-Successfully meet sales goals each campaign to hold my Advanced Unit Leader status

-Recruit and mentor new representatives. I currently have a team of 180+ reps on my

team and that includes two Unit Leaders.

1/2000 to 2/2002

WZLS FM 196.5 Asheville, NC

On-Air Radio Personality

-Morning show personality. Which included running the audio board, answering listener calls,

reporting news and weather and researching all show prep.

-Building rapport with listeners and a fan base.

-Remote radio shows and events – included doing live commercial breaks and reporting, as

well as greeting the public and fans.

-Concert “meet and greets”. Taking giveaway winners to concerts and making sure they got

backstage to meet the performer/band.

-Writing and recording commercials for ad clients.

1999-2000

Realty Executives – Asheville, NC

Office Manager

-Bookkeeping and payroll (Quickbooks)

-Contracts

-Customer/Client Reception

-Assisted agents with administrative tasks

-General office duties

Prior to these positions:

Centura Bank/Asheville, NC: Leasing Department Administrative Assistant

WMGI-FM Radio/Terre Haute, IN: On air personality

March of Dimes/Terre Haute, IN: Executive Assistant to Cathy Beemer

WBOW –AM Radio/Terre Haute, IN: On air personality

EDUCATION

Indiana State University Terre Haute, Indiana USA

Bachelor in Radio-TV-Film, GPA: 3.2

1989 – 1992

-I was selected by the head of the Radio Dept. (Dave Sabini) to be his assistant - grading papers and

helping with assignment prep and evaluation. I also obtained a part time radio job immediately at WBOW

before I even graduated.

2004 – Acquired a real estate license in North Carolina.

SKILLS

-Use all browsers - FireFox, Chrome, Internet Explorer, Safari and Opera.

-Customer Service

-HTML web design

-Website maintenance

-Writer/Blogger

-Researcher

-Wordpress design and implementation

-SEO and SEM

-Sales

-Mentoring and training

-Quickbooks

-Microsoft Office

-Office Management

-Internet Savvy

-Customer Service

-Typing 40-50 wpm

-Designated work office in my home.

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