Sales Customer Service

Dawn sullivan

Rancho Palos Verdes, CA ***** - accvv1@r.postjobfree.com - 310-***-**** -

LinkedIn Profile

CAREER OBJECTIVE

. Equipped with 24+ years of experience in delivering results beyond

expectations in Sales and Human Resource Management within a single

organization. I am currently searching for a senior role which will draw

upon my expertise in leadership, talent acquisition, advertising sales

management, staff training and motivation, which will provide

opportunities for further professional contribution and growth to your

company.

QUALIFICATIONS HIGHLIGHTS

. Multiple award-winning Sales professional and a 'hands-on' visible leader

who can sell print and online advertising, increase revenue, and manage

functional areas of the business.

. "Documented" pattern of success, through the number of promotions, over

the years.

. Expertise in HR, talent acquisition, and team management with a flair for

hiring Sales personnel. Proven ability to recruit, hire, train, lead, and

mentor a group.

. Energetic, goal-focused, and "customer service" oriented sales

professional, with solid qualifications in consultative sales and

customer building maintenance.

. Self-confident and poised in interactions across all business

hierarchies; a persuasive communicator and effective in achieving

positive results.

. Tireless drive, with strong interpersonal skills and natural instinct to

see sales opportunities at every turn.

. A results-oriented and innovative manager, with a successful record in

revenue and profit growth based on strong analytical, planning, and

execution skills.

. Outstanding success in cultivating relationships, establishing high-

profit accounts with high levels of retention.

. Exceptional organizational and planning skills: dynamic team player with

well-developed administrative, written and verbal communication

abilities.

. Effective communicator, quick to pick up social cues both across a

telephone line and in person; strong persuasive skills coupled with sound

judgment and decision-making ability.

EXPERTISE

Interviewing and Salary Negotiating Strategic Communications

Tactics

Training Design and Delivery Team Leadership/Motivation

Human Resources Management Client Relationship Management

Business process analysis and design Visionary Strategic and Tactical

Planning

Staff Recruitment and Talent Program Development and Implementation

Acquisition

PROFESSIONAL BACKGROUND

AT&T Advertising Solutions/YP.com - Los Angeles, CA 1989 -May 2013

[YP.com is a top 40 US web domain, and one of the flagship consumer brands

of YP, recognized as North America's largest local search, media and

advertising company, and formerly known as AT&T Interactive and AT&T

Advertising Solutions. The YP? Local Ad Network taps into markets of 60M+

monthly unique visitors, across 300 affiliated online and mobile

publishers.]

Stayed on board, through the purchase of AT&T ADVERTISING SOLUTIONS with YP

HOLDING LLC in April 2012.

H R Manager (Staffing and Recruiting) - YP Holdings (2012 -May 2013)

. Developed an employee-oriented culture based on employee retention,

improvement, and high performance.

. Maintain and enhance human resources by planning, implementing, and

evaluating employee relations and human resources policies, programs, and

practices.

. Nurture organization staff by establishing a recruiting, testing, and

interviewing program; counsel managers on candidate selection; conduct

and analyze exit interviews; and recommend changes.

. Recruited for all positions, at management and support levels, including

exempt, non-exempt and contractor positions from internal and external

sources.

. Transitioned from AT&T Advertising Solutions after takeover in 2012.

HR Manager (Staffing and Recruiting) - AT&T Advertising Solutions (2001

- 2012)

. Directed recruiting efforts in ways to successfully meet the hiring needs

of AT&T Advertising Solutions within all set timeframes and deadlines,

while ensuring that all candidates coming through the door leave with a

positive experience.

. Recruited for all positions, at management and support levels, including

exempt, non-exempt and contractor positions from internal and external

sources.

. Managed company job application channels, seeking out new talent,

screening applicants, interviewing candidates and extending offers of

employment. Oversaw background check screening for both internal and

external candidates.

. Hired Media Consultants/Sales Executives (Print and E-Commerce) for

Western, Southeast and Midwest states.

. Ensured legal compliance by monitoring and implementing applicable human

resource Federal and State requirements, as well as corporate policies

and appropriate contractual agreements.

. Established positive peer, union and client relationships and regularly

engaged in consultative sessions.

. Built and provided fundamental knowledge of the organization's processes

and labor agreements to clients within and outside the company.

Telephone Sales Manager (1997 - 2001)

Acknowledged as the leading Sales Manager in the organization from 1998 to

2001, consecutively. Won CEO Trip Award every year from 1998 to 2001.

< Highest revenue gain,

< Most new business acquisition, and least errors and claims

< Recruited by General Sales Manager for the organization, management

and development of a Telephone Sales Team.

. Spearheaded the inside sales team tasked with selling both print and

digital advertising through inbound and outbound calls, leading the team

to new heights while providing optimal solutions for advertisers.

. Coached and trained staff to develop product knowledge.

. Interviewed, hired, and trained new representatives. Acted as a role

model to staff at all times. Effectively communicated with team members

to maintain clearly defined expectations.

. Assumed ownership over team productivity; set sales goals and managed

work flow; ensured that sales team's performance exceeded corporate

expectations.

. Collaborated and contributed to HR decisions in hiring, promotions and

discharge of team members.

. Generated timely and quality information and reports, including weekly

and monthly sales reports detailing forecasts and team sales activities.

Telephone Sales Representative (1993 - 1997)

. Generated new leads and delivered strong sales results, consistently

exceeding assigned sales targets.

. Provide customer assistance with promotions in an inbound/outbound call

center. Worked exclusively in a commission tele-sales environment, and

was required to achieve weekly goals.

. Drove revenue by communicating the benefits of all products, services,

features, plans, and special offers to new and existing customers as

appropriate.

. Followed established calling guidelines and procedures provided by

management.

Customer Service Representative (1989 - 1992)

. Worked closely with customers, advertising sales managers and sales

representatives to effectively resolve customer claims and issues.

. Processed correspondence related to accounts; provided timely and

effective customer service.

ACADEMIC BACKGROUND

University of Phoenix - Gardena, CA

Student

. Studied business courses

El Camino College - Torrance, CA

Student

. Studied business courses

REFERENCES/RECOMMENDATIONS

. Outstanding references available upon request.

. LinkedIn Profile.

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