Manager Quality Assurance

MICK SHAFFER,

PROPERTY MANAGEMENT • CUSTOMER RELATIONS • ASSET PROTECTION

*** ***** *** ** ****, MN 55117-5626 • c: 612-***-**** • accvue@r.postjobfree.com

PROFESSIONAL PROFILE

Seasoned professional Efficiency Expert seeks opportunity to dedicate a resolute commitment to valued business principles within an interdepartmentally cooperative environment. Offering focused use of a diverse multipurpose service-driven skillset gathered over 10+ years in business partnerships, project management, and career contracting.

Organized, independent thinker / autonomous operative, with prov en ability to exhibit ingenuity and resourcefulness in problem- solving from a progressive, creative perspective, and a willing, “can -do” attitude

Highly adaptable, with a natural aptitude to interpret complex instructions and implement expectations with expedience in a mere fraction of the expected learning curve, at a “hit-the-ground-running” pace

Articulate verbal / written communicator, demonstrating strong interpersonal consulting techniques with practical application of effective analytical, research, and presentation skills

CORE COMPETENCIES

Resident Retention – Ensuring overall satisfaction for internal customers and external clients through comprehensive and diligent personable handling and management of relations, as well as investigation of complex customer service issues, recommending resolution options; nurturing of ongoing relationships aligning property interests, focusing on crafting and building a sense of fulfillment and gratification in order to foster resident trust, security, and loyalty; Monthly newsletters, renewal concessions, community activities planning, etc.

Contract Negotiation – Assessment of legal agreements and conclusion of judgment relative to the application of renewals, non-renewals, violations corrections, terminations, vendor relations, etc.

Accounts Receivable – Acceptance & processing of scheduled dues, deposits, collection & litigation, etc., including legal filing and subsequent progression of court related activity as needed Services Management – Coordination, direction and regulation of vendor / contract provided services, and processing / record keeping of related payment requisitions purchases, etc.

Accounts Payable – Purchase to product/service comparison, discrepancy resolution, draft distribution, clearance of accounts within net terms, etc.

Bookkeeping – Monthly/year- end close-outs; GL coding, budget analysis, petty cash, invoicing, etc. Posting of general ledger journal entries for record-keeping of daily account transactions; database processing and departmental application of client purchase orders and credit memos for receivables, and of vendor and wholesaler invoices, deductions, chargebacks and rebates claims for payables

Operations – Move-ins/Move- outs; determination/execution of deposit dispositions; etc.

Records – Vacancy updates, statistical reports, resident listings, entry boards, purchase orders, etc.

Property Development – Strategic planning for & direction of community renovations, i.e., property grounds & interior, unit repairs & turnovers, preventative maintenance schedules, unit upgrades, common area enhancements, etc., within adherence to budget specifications

TECHNICAL PROFICIENCY

Software – MS Office Suite:

Word • Excel • PowerPoint • Access • Outlook • Sharepoint • Visio • Project

WordPerfect / Lotus Notes / BaseCamp / Peachtree / Yardi / RentRoll / GoogleDocs / DropBox

(Also familiar with multiple equivalent counterparts, as well as other less commonly requested applications )

Systems/Tools – JD Edwards EnterpriseOne (E1) / MS SQL Server, MySQL, Oracle SQL: EDI/ERP/VMI, etc. PeopleSoft (HCM), Business Process Management (BPM), SAP Supply Chain Mgmt. (SCM), Customer Relationship Management (CRM) / Content Management System (CMS), etc.

Word/Data Processing – Drafting and copy-editing, with focus on spelling, grammar, vocabulary, content and format, with accuracy and attention to detail for documentation, records, presentations, flowcharts, manuals, etc.

PROJECT EXPERIENCE

INTERIM / EXTENDED CONTRACT HIGHLIGHTS

AUXILIARY SUPPORT

MPS TECHNICAL Minneapolis, MN

TRANSITIONAL ASSISTANCE

9/13 – 2/14

RMS – Medical Manufacturing / Engineering / Ortho Production / Quality Control

Facilitation Support for rollout of medical manufacturing production database system upgrade

• Updated electronic family grouped IP records to reflect all sub categories per part / piece

• Guaranteed Quality Assurance of electronic IP records management

DONATELLE • TSI – Medical Manufacturing Production Facilities / Front Desk Operator

• Presented professional front -line company representation

• Maintained hospitable atmosphere at reception lobby; directed incoming communication

• Distribution of payables / receivables, other departmentally assorted post/mail

• Organized internal company directories / emergency procedures notice materials

RANDSTAD TECHNOLOGIES Minneapolis, MN

BUSINESS SUPPORT

2/10 – 12/12

LAND O LAKES – Supply Chain Customer Logistics / Certificate of Analysis Documentation

• Instrumental in automation of data retrieval process for FDA regulated product specifications

• Researched / mapped complex data process, analyzed workflow steps, defined requirements

• Generated EDI/VMI data reports to review and assess issues in automated flow

• Implemented strategies to standardize data operations processes, including data file

nomenclature and electronic filing system structure in order to achieve more efficient access to e-file retrieval; organized / consolidated data files in storage according to newly outlined process, increasing retrieval productivity to the entire department by greater than 95%, virtually eliminating any downtime / lag in data searches

• Guaranteed Quality Assurance of specification documentation within JD Edwards/E1 system

• Assisted Business Services in troubleshooting automated ec ommerce system generated errors

• Assisted Business Operations in troubleshooting credits/rebills workflow errors

TORO – Consumer Mass Retail Replenishment Coordinator

Fulfillment of retail stock from manufacturing to warehouse per consumer demand

• Interpreted / allocated forecasted projections from planogram data to all supply chain levels Primary liaison / communications point of entry to multiple cross-functional departments, including manufacturing plants, load optimization / shipping, and retail consignment

• Instrumental in automation of fulfillment processes, as well as in initiation of departmental procedures for newly implemented ecommerce portal shared with retai l consignment partner Assisted with training for associates in usage of new multi -user integrated online web system

PROSTAFF SERVICES Minneapolis, MN

PROCESS OPERATIONS

10/98 – 12/10

LONG TERM CARE GROUP – Corporate Accounting / Accounts Payable

Ensured timely payment of corporate vendor accounts

• Received / reviewed / matched incoming vendor invoices with correlated orders / requisitions

• Resolved billing discrepancies as needed, with appropriate departmental approvals

• Coded receipts for pay ment according to negotiated net terms

• Prepared / processed weekly payment check runs

• Filed receipts / payments records in onsite storage, database system, archives as appropriate

TARGET CORP – Purchasing / Business Procurement / Construction / Order Processing

• Organized construction materials flow from supply chain requests for new/reopening site facilities

• Received / reviewed buying division requests for compliance within construction project scope

• Filtered / processed incoming orders through in-house data management tracking system

• Assessed change request needs for approvals according to established project parameters

WELLS FARGO – Vendor Risk Management Database Systems Operations

Maintained nation-wide Enterprise Governance Repository System data integrity

• Initiated new user access, prepped / ran nightly update imports per system change requests

• Assisted end users as needed with assessing / interpreting needs for change request initiation

• Guaranteed Quality Assurance in imported data integration

• Assisted with design / implementation of new module functions; tested for production in

development environment, generated / initiated end user help text

TARGET CORP – Purchasing Business Partner Relations Approvals Data Auditing

Reviewed vendor applicants’ overseas production facilities audits for fair practice compliance

• Processed product manufacturing detailed accounting of production business practices

• Audited survey findings in comparison to established company parameters

• Initiated / implemented strategies to standardize data operations workflow processes

OFFICE CONSULTANTS, INC. Minneapolis, MN

ADMINISTRATIVE SUPPORT

4/94 – 12/08

HENNEPIN COUNTY – DOCC Juvenile Probation: Project Support Office Manager

Screening, Intervention, Treatment and Referrals for Youth in the Juvenile Justice System

• Primary point of contact for incoming wards upon judicial mandate to social services program

• Facilitated mediation sessions; managed departmental administrative operations

• Prepped / reported statistical data analysis for continued grant funding compliance

CAMPBELL MITHUN ESTY – Client Accounting Broadcast Auditor

Ensured timely payment of national broadcast schedule for client accounts

• Generated client summary reports of monthly advertising broadcast purchases;

received and entered detail of corresponding invoices from multiple network stations

reporting billed totals per client

• Compared airtime placement affidavits against media buy summary report;

cleared matched invoices for payment

• Resolved discrepant issues between recorded flights and media flight calendar;

negotiated with service providers; adjusted payment schedule to reflect solutions;

cleared resolved discrepancies for payment by contract deadlines

• Produced / reviewed outstanding balance reports; drafted monthly payments accordingly

• Paid all accounts within contract terms; maintained client ac countability with billing parties

LEJEUNE INVESTMENTS – Administrative Receptionist / Billing Assistant

Presented professional impression & coordinated team support

• Directed/documented walk-in/phone sales traffic; managed appointment schedule

• Maintained orderly, hospitable atmosphere at front -desk and reception areas

• Matched accounting payables receipts with correlated POs / customer accounts

• Provided administrative process services to all company departments as requested

INDUSTRY HIGHLIGHTS

BUSINESS VENTURES COOPERATIVE PARTNERSHIPS

DEDICATED INVESTMENTS / SEASONED VENTURE MANAGEMENT Hopkins, MN

PROPRIETOR – Strategic Acquisitions & Distributions, Asset Protection & Operational Services

5/04 – 8/13

• Commercial residential rental management services for local & national corporations

• Management of corporate budgets and operations for real estate investments

FIRSTSTAFF, INC. Minneapolis, MN

PROPERTY MANAGEMENT

9/98 – 4/04

FIRST SELECT EQUITIES – Lakeview Apartments (51 Units) Resident Manager

New Brighton, MN

Maintained accountability for property assets / conservation of customer satisfaction

• Responsible for daily operations of 1 -person office / direction of 4 -member on-call site staff

• Established annual community budget guidelines based on review of previous returns

• Elected to office of Secretary for New Brighton/Mounds View Landlord/Tenant Coalition

DOMINIUM MANAGEMENT – Oakdale Village (192 units) Community Manager

Oakdale, MN

Maintained accountability for property assets / conservation of customer satisfaction

• Management supervision of 8-member on-site staff in 2 department divisions

• Assured compliance with Section 42 housing requirements, in cooperation with Section 8

• Strategic coordination of vendor services to carry out $8M community -wide renovation

MID CONTINENT MANAGEMENT – WillowPark Apartments (312 Units) Office Manager

Brooklyn Park, MN

Maintained accountability for property assets / conservation of customer satisfaction

• Management supervision of 51-member property staff in multiple department divisions

• Coordinated budgeted social events: Children’s summer program / National Night Out

• Certified graduate of Brooklyn Park Police Department Citizen’s Academy

CBI PROPERTIES – Property Manager (17 Single Family Homes)

Otsego, MN

Executive Operations Administration of Real Estate brokerage firm property assets

METRIC PROPERTY MANAGMENT – Calhoun Place (109 Units) Assistant Manager

Minneapolis, MN

Leasing & General Office/Special Project Support for Class A luxury high rise facility

ANTHONY, INC. – Pleasant Place (31 Units) Resident Manager

Minneapolis, MN

Section 4D Rental Operations for Private Investor

APARTMENT MANAGEMENT CO., LLC – Management Assistant (502 Units)

Minneapolis, MN

Administrative Property Management Support for Family Partnership

STEVEN SCOTT MANAGEMENT – Tarnhill Apartments (289 Units) Leasing Director

Bloomington, MN

Sales and Marketing of property to prospective residents / implementation of new lease contracts

EDUCATION

PSEO - Inver Hills Community College • Inver Grove Heights, MN

Gifted Studies - Developmental Research School – College for Kids program @ FSU/FAMU • Tallahassee, FL

Cont’d Ed - LessonWare – Project Application Skills Training • Minneapolis, MN

ORGANIZATIONS COMMUNITY COLLECTIVE

6/10 – Current Geeks, Nerds, Dweebs, Dorks, and Other Assorted Social Misfits – Organizer • Minneapolis, MN

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