Sales Customer Service

Purnima M. Chitre

*** ****** ******, ******, ** *8810

Contact: 732-***-**** Cell: 732-***-**** email: accvsk@r.postjobfree.com

Objective

Obtaining a suitable position, which would facilitate to surrogate my

ingenious skills into inventive, imaginative and fruitful work, offering

chance to learn new skills that would keep myself updated with latest

information.

Skills

. Over 8 years' experience as C[pic]ustomer Service/Administrative

Assistant.

. Excellent written and verbal communication skills.

. Strong interpersonal skills, good office etiquette and phone manners.

. Computer-literate performer with extensive software proficiency

covering wide variety of applications like Microsoft Word, Outlook,

Access, Excel, PowerPoint,WordPerfect, AS400 and PageMaker, Adobe

Acrobat, familiarity with SAP, QuickBooks.

. Familiarity working with the EDI (Electronic Data Interchange) System

. Highly internet savvy performer; highly proficient using various

websites on the internet to assist with daily functions of the

organization; Monster, Dice, Techfetch, Career Builder, etc.

. Experience with ADP Payroll System.

. Good understanding of HR processes (i.e. new hire, benefit enrollment,

termination, etc.)

. Ability to work independently and efficiently in a highly dynamic

environment.

. Enjoy rapport building and customer interaction.

. Highly motivated self-starter who takes initiative with minimal

supervision.

. Experience using domestic and international shipping resources like

Fedex, UPS, USPS & DHL.

Professional Experience

Recruiting Executive/Account Assistant, Real Soft, Inc. Cranbury, NJ

(June 2013-present)

. Establish recruiting requirements by studying organization plans and

objectives; meeting with managers to discuss needs.

. Work closely with recruiting team to ensure jobs are assigned,

attended and responded to in a timely manner.

. Assign tasks and responsibilities to the team and manage the work flow

. Coordinate with marketing department to promote jobs in print media

and on social networks

. Builds applicant sources by researching and contacting community

services, colleges, employment agencies, recruiters, media, and

internet sites; providing organization information, opportunities, and

benefits; making presentations; maintaining rapport.

. Determines applicant requirements by studying job description and job

qualifications.

. Attracts applicants by placing job advertisements; contacting

recruiters, using newsgroups and job sites. Determines applicant

qualifications by interviewing applicants; analyzing responses;

verifying references; comparing qualifications to job requirements.

. Arranges management interviews by coordinating schedules; arranges

travel, lodging, and meals; escorting applicant to interviews;

arranging community tours.

. Evaluates applicants by discussing job requirements and applicant

qualifications with managers; interviewing applicants on consistent

set of qualifications.

. Experience working with various Fortune 500 clients like Pfizer, VZW,

Daichi Sankyo, Pearson etc.

Sales Assistant: Salvona Technologies, Dayton, NJ

(Nov. 2012-Feb. 2013)

. Processing sales leads and assuring leads are directed to the appropriate

staff member.

. Coordinate and maintain company calendar for upcoming meetings and

training schedules

. Work closely with sales team and production team to ensure the sales

transactions and process in running smoothly.

. Performs trade show follow up to assure timely delivery of literature and

samples.

. Processing sales data, sales progress reports and other sales related

records and reports.

. Data entry to track the delivery of sales literature, product samples and

other necessary services to customers as directed by the sales staff or

management.

. Answers telephone calls, conveys messages, and monitors the flow of e-

mail.

. Worked along with production team in overseeing the sales operations

under the EDI work flow and transactions

. Answers routine product questions and directs questions to appropriate

personnel when necessary.

. Other duties as assigned.

Administative Assistant: Avanti Corp, Cranbury, NJ

(March 2012-Oct. 2012)

. Duties included but not limited to answer telephones and transfer to

appropriate staff member.

. Prepare Sales orders for shipments, forward those to the corresponding

customers and get approvals. Send processed Sales orders for

accounting;

. Help update and monitor logistics log for import shipments and prepare

the necessary reports

. Meet and greet clients and visitors.

. Create and modify documents using Microsoft Office/Access.

. Perform general clerical duties: scan, photocopying, faxing, mailing,

and filing.

. Maintain hard copy and electronic filing system. Sign for and

distribute UPS/Fed Ex/Airborne

. Travel arrangements for staff and managers as needed

. Provided second level support for EDI; assisted in the new EDI

transactions, acquired new trading partners and compliance testing.

Resolved any issues on the EDI network by daily monitoring.

. Research, price, and purchase office furniture and supplies as needed.

Support staff in assigned project based work.

. Other administrative duties as assigned.

Data Entry: CMC Energy Services, Cranbury, NJ

(Nov. 1-June 2011)

. Worked for Cranbury, NJ based Home Energy Efficiency Audit Company,

CMC Energy.

. The job involves entering customer information into the database for

various energy services like weatherization, Energy Audit Services,

issuing work orders for customers, preparing customer repayment

agreements, etc.

. Worked both in a team and as an independent associate

. My tenure started with CMC in Nov. 1, 2010 as a Customer Service

Associate at CMC's Call Center for the Philadelphia based utility

company, PECO.

. The job involved handling inbound/outbound call center customer

service/data entry in a high volume call center environment.

. Handled about 300-400 calls on a daily basis.

Administrative Assistant, HR: A-Plus Services, Fremont, CA.

(April 06-January 07)

. Administering and processing weekly salary and hourly payroll for

approximately 200 full-time and part-time employees; preparing and

issuing payroll payments using the ADP Payroll System.

. Generate manual checks as needed. Process the payroll funding journal

after each payroll and other journal entries as needed.

. Used Excel to process journal entries, track attendance, and maintain

employee database.

. Handled other payroll related issues.

Customer Support/Administrative Assistant, Advertising- India-West

Publications, San Leandro, CA.

(August 99-March 06)

. Coordinating with the advertising & publication departments to prepare

classified advertisements.

. Reviewing advertisements and suggesting changes to improve

effectiveness, in addition to editing copy of accepted advertisements

and then forwarding copy to composing room.

. Selling online and print advertising packages to new as well as

existing business accounts with exceptional customer service skills to

meet advertising deadlines.

. Distribution of newspaper to various businesses and vendors using

domestic and international shipping resources like Fedex, UPS, Golden

State, USPS & DHL.

Technical Recruiter- Innovative Solutions Inc, Fremont, CA.

(October 00-April 01)

. A very challenging and interesting job, which involved direct and

indirect interaction with different companies and corporate clients,

for placing the available consultants as per specific requirements.

. The job mainly required thorough scanning of the available resources

as well as those on the Internet, to generate a beneficial association

for the company and the consultant.

Center Manager - Lexus InfoTech Ltd, Mumbai.

(February 99 -June 99)

. Responsibilities included generating business, supervising and

motivating the marketing team by giving various business strategies,

management of entire center activity, attending student queries and

problems and keeping check on center expenditure.

Business Development Executive - Aptech, Mumbai.

(June 97-February 99)

. Responsibilities included generating business for the center through

various activities like conducting seminars, workshops, open forums

etc, as well as building the business corporate clientele through

direct approach, exhibitions and slide shows.

Tele-Marketing Executive for Standard Chartered Bank, Mumbai.

(June 96- May 97)

. Responsibilities included interacting with clients over the phone, as

well as fixing appointments for direct transactions.

Educational Qualification:

1. Bachelor of Science, Zoology Major (Fergusson college, University of

Pune, India)

2. Diploma in Computers Basics (Aptech, Mumbai)

3. Diploma in French (Alliance Francaise de, Mumbai)

Languages Known: English, Hindi, Marathi, Gujarati & French

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