Manager Loss Prevention
Resume:
Michael Rabon
Lakeville MN 55044
*******@*****.***
Professional Summary
Focused business management professional with extensive national
multi-unit retail service operations, transportation, warehousing and loss
prevention. Known for operations leadership, process improvement
resulting in cost containment, providing world class customer service,
strategy development, facilitating training to improve teams and
individual coaching performance. Reflective thinker who has an
engaged/participative leadership style.
Multi Store Management
Delivery & Installation Operations
Regional Management
Process Improvement
Relationship Management
P & L Management
professional Experience
Rabon Services Group LLC October 2010 - Present
Minneapolis-St. Paul, Minnesota
Director / Owner
Rabon Services Group LLC provides retail operations support for
Distribution / Transportation Services / Home Delivery / Warehouse and
consulting services, hands on operations management, loss prevention and
localized waste management transportation services.
Coached company leadership on how to improve operationally and
financially.
Provided warehouse and transportation management operations for Cory Home
Delivery and Macy's Logistics Hub.
Increase deliveries by 30%
Stabilized the building processes which significantly improved inventory
accuracy
Best Buy Co., Inc., Richfield, MN 1997-2010
National Operations Manager - Large Markets 2007-2010
Managed the retail delivery/installation operations supporting over 700
stores in large markets. Developed strategy for continuous improvement and
managed business relationships with 3rd party distribution home delivery
carriers. Managed over 1 million deliveries nationally a year with a
budget exceeding $57 million.
Managed and coached 14 Delivery Distribution Center General Managers to
performance manage the scorecard. Achieved the #1 best "Customer Survey"
results.
Developed 3rd party distribution home delivery strategy which provided
ground work to upgrade the quality of 3rd party carriers, improved the
technology requirements and significantly reduced risk.
Led and project managed a team that successfully developed and implemented
key home delivery model strategies. Strategies were successfully tested
and rolled out while contributing to over $1 million savings per year.
Streamlined communication for the home delivery business. Led a
cross-functional team that built and implemented the new communication
model.
Developed an Executive Home Delivery Committee with 3rd party executives.
Achieved significant cost savings through reduced delivery days and more
efficient zip code routes.
Negotiated the new Request For Pricing (RFP) rates and contracts in
regional markets which led to $1 million annual savings.
National - Operations Manager - Small Markets 2005-2007
Managed the day to day delivery operations which supported over 350
self-delivery small market stores.
Managed operations for 350 stores with employee drivers and fleet trucks
Built and implemented a new labor model for self delivery stores.
Resulting in $1 million savings per year with continued high level
customer experience.
Created and implemented 14 new e-learning training modules which resulted
in improved customer experience by better trained drivers, and increased
sales floor knowledge.
Provided home delivery expertise for the ACE team to build and scale the
enhanced delivery models; Same Day, Next Day and You Pick the Hour. Models
enabled the sales teams to be more competitive and provide the customer
with additional options for delivery. Increased the Average Selling Price
by 17% by utilizing strong change management skills.
Product Process - Corporate Support Manager 2003-2005
Corporate liaison partnered with Territory and District manager teams to
provide product process and Loss Prevention support for the stores.
Significant Change Management Skills used to build and implement new
operational process. Resulted in a reduced Cost Per Stop of $2M annually.
Led a team who built the product process operational model for the new 30K
size stores. Resulted in a more efficient structure that made the new
store model more profitable for long term company growth.
Regional Loss Prevention Manager 2001-2003
Key leadership role with our new Best Buy acquisition, Musicland, as a
Change Agent and Regional Loss Prevention Manager. Introduced a new
approach to Loss Prevention with an emphasis in deterrence coupled with
aggressive prosecution. Assisted in the development of new Standard
Operating Processes in Operations, Inventory and Asset Prevention. Coached
Regional and District leaders on change management techniques to reduce
shrinkage.
District Loss Prevention Manager 1999-2001
Managed asset protection and security operations for all stores within the
district. Primary responsibilities included coaching store leadership on
how to improve process execution, building a culture of high employee
engagement, reducing shortages to achieve company goal, reducing cash
over/shorts, conducting quality loss prevention/operational audits,
ensuring compliance to inventory controls, increasing internal/external
apprehensions and recoveries, reducing customer/associate accidents.
Ranked in the top 3 districts for best shrink results in the company.
Store Inventory Manager, 1997-1998
Responsible for the store inventory flow including loss prevention,
safety, home delivery and operations.
Education
Bachelor of Arts Degree, East Carolina University - Greenville, NC
Major, Political Science; Minor, Business Administration
University of St Thomas - Minneapolis, MN
Mini - MBA / Completed 2013
Lean Six Sigma - White Belt Certification
LEADERSHIP ACTIVitiES, Partnerships & other experience
Career Ambassador - Career coach
Culture Transformers - Communications Lead
Contract negotiations
Scorecard performance management
P&L Management
Store assessment implementation and coaching
Working knowledge of Microsoft Excel, Word, PowerPoint and Outlook.
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