Customer Service Representative

Erick Lopez

**** *** ***** #***

Las Vegas, NV **108

Cellular 702-***-****

accvs6@r.postjobfree.com

Customer Service Representative

Profile

Customer service professional offering 3 years of diversified experience.

Excellent communication and

problem-solving skills. Dedicated to achieving customer satisfaction as

well as meeting or surpassing

company expectations. Able to focus on projects, develop strategies and

meet or exceed deadlines.

Strong rapport with personnel, customers, and associates based on

knowledge, professionalism, and

integrity.

Accomplishments

Demonstrated ability to meet the needs of patrons, dependable, hard

working, reliable, and punctual.

Recognized for long hours, commitment to customers, attention to detail,

professionalism, and followup.

Use clear, concise communication skills in conjunction with

organizational skills to perform daily

duties.

Work well as a team member or independently.

Met or exceeded all performance goals to date.

Work Experience

Self Employed, Las Vegas, Nevada

Freelance Computer Technician, 2008 - 2011

Worked for Three years as a freelance computer technician, My main clients

ranged from college

students to the elderly. Performed hardware and software support and

installation. Performed

maintenance of personal computers and peripheral equipment, identifying

problems and providing

appropriate solutions. Installed operating systems and applications and

conducted technical training

demonstrations. Repaired, serviced, and replaced parts, boards, and

equipment for Dell, Compaq,

Toshiba, Hewlett Packard, Packard Bell, and Xerox computers. Performed

telephone and on-site

troubleshooting for clients as field technician. Configured local and

network printers. Successfully

setup, diagnosed and repaired personal computers. Troubleshot and resolved

desktop, network, and

systems issues. Performed advanced troubleshooting and resolution of

desktop, server, and

application issues.

Habitat for Humanity, Las Vegas, Nevada

Cashier, 2009 - 2009

Temporary summer job as a cashier for the Habitat for Humanity: ReStore.

Duties included

Compute and record totals of transactions.

Count money in cash drawers at the beginning of shifts to ensure that

amounts are correct and that there is adequate

change.

Establish or identify prices of goods, services or admission, and tabulate

bills using calculators, cash registers, or

optical price scanners.

Greet customers entering establishments.

Issue receipts, refunds, credits, or change due to customers.

Maintain clean and orderly checkout areas.

Monitor checkout stations to ensure that they have adequate cash available

and that they are staffed appropriately.

Offer customers carry-out service at the completion of transactions.

Process merchandise returns and exchanges.

Receive payment by cash, check, credit cards, vouchers, or automatic

debits.

Keep periodic balance sheets of amounts and numbers of transactions.

Walmart, Las Vegas, Nevada

Overnight Stocker, 2010 - 2010

Primary duty of restocking the shelves with appropriate items for sale.

Ensured that area was well

displayed and presentable for customers. Assisted late night customers with

locating merchaindise or

any other inquiries. Set up displays when necessary for seasonal items or

asist in other departments

when primary tasks were completed.

Alpine Access, Las Vegas, Nevada (telecommute)

Customer Service Representative, 2010 - 2012

Assisted members with questions regarding their membership. Committed to

the assistance and

support of others while maintaining a cheerful and helpful attitude. Built

rapport with customers

through effective and precise communication. Answered dealer inquiries

concerning Xbox live policies

and products. Assisted users to identify and solve software problems.

Researched accounts,

answered questions, and worked with new customers. Assessed client needs

and recommended

appropriate products or modifications. Successfully assisted customers in

merchandise selection.

Responded to inbound customer inquiries regarding claim procedures. Trained

in and maintained

excellent interpersonal and communication skills that complement proven

creative problem solving

capabilities. Trained in providing world-class customer service.

Demonstrated ability to establish new

accounts, as well as build and maintain long term business relationships.

Highly trained and skilled in

processing personal and confidential information. Performed customer

service and sales functions

while representing Microsoft Xbox. Maintained and encouraged customer

loyalty through the

courteous and efficient resolution of disputes, complaints, and

discrepancies. Maintained positive

company image during difficult situations.

Top performing member of the Exceeds team, a unit developed to further

hone the skills of top

performing univrsal agents on the xbox program. Noted for top performance

metrics.

Liveworld incorporated, Las Vegas, Nevada (Remote)

Social Media Moderator, Current employer

Job duties vary from client to client, however the job duties generally

range from accessing clients tools and separate login procedures for social

media websites such as Facebook and Twitter. Main duties are to provide a

positive experience for community experience via application of brand

interaction/response. Caters to the various needs of each client by

providing brand responses or appropriately escalating community posts via

approved guidelines. Also the responsibility of maintaining proper check-in

and time tracking procedures for the client and company, whilst maintaining

clear contact with team managers to ensure a smooth functioning operation

and transition for social media moderation within the company.

Education

H.S., General, 2008

Shadow Ridge High School, Las Vegas, Nevada

GPA: 4.2

Honors Diploma from shadow ridge high school for completion of 4 years of

general study along with

honors and A.P. courses.

A.A., Music,Ongoing

University Of Las Vegas Nevada, Las Vegas, Nevada

Ongoing studies for a degree in Musical performing arts with a focus in

audio engineering.

Skills

Workflow Management

Customer Relations

Customer Retention

Everyday Business Etiquette

Billing

Administration

Complaint/Enquiry Resolution

Client Needs Assessments

Time Management

Visual Merchandising

Telephone Communications

New Account Prospecting

Account Management

Rapport Building

Sales/Customer Service

Moderation

Contact this candidate