Manager Service

**** *****:

River Birch Way 919-***-****

E-mail:

Mebane, NC ********@*****.***

27302

Terry C Lombardi

QUALIFICATIONS SUMMARY

. Excellent written and verbal communication skills.

. Effective ability to plan and execute complex projects.

. Ability to anticipate needs, take initiative, and resolve problems.

. Excellent sense of organization and follow through on commitments.

. Priority oriented - able to manage multiple functions and meet

deadlines in a calm, effective manner.

. Ability to develop and maintain favorable relations with staff,

members, and accounts.

. Effective interpersonal skills - positive, professional attitude,

adaptable to changing environments.

. Technology proficient in MS Word, Excel, Front Page, PowerPoint,

Access and ACS Accounting Software.

BUSINESS EXPERIENCE

Student

University of North Carolina at Greensboro, August 2013 - Present

Pre-Nursing majoring

SunTrust Bank

Hillsborough, NC, July 2012- August 2013

Personal Banker 1

Provide an industry leading client service experience through assisting

and supporting aspects of the development and expansion of new and existing

client relationships by:

. Utilizing resources to conduct effective consultative client

conversations

. Providing financial solutions that meet client needs such as deposit

and credit and including all product and service lines

. Referring to other line of business partners for additional business

growth opportunities. Partners include, but are not limited to:

Financial Advisor, Mortgage, Trust, Wealth, Business Banking, Treasury

Services, and Merchant Services.

Focuses on all client segments serviced through retail Branch Banking

network. Sources opportunities through:

. Branch teammate and client referrals

. Branch book of business

. Telephone calling activities

Ensures compliance with internal controls, operational procedures and risk

management policies. Pursued on-going education of SunTrust products,

services, and other lines of business. Primary focus is assisting with

client sales opportunities with additional activities related to service

needs, based on the overall needs of the branch.

Provide industry-leading service; perform routine client maintenance

requests, problem resolution and basic sales functions regarding deposit,

credit, convenience and other product and service lines. Contributions made

to meeting or exceeding client service as well as individual and branch

sales goals by offering and selling products and services and developing,

expanding and retaining relationships. Exercise knowledge of risk

management and loss prevention. Participate fully in all components of the

Client Engagement Model. Commit to advancing individual knowledge of sales

techniques and product knowledge to better serve consumer and business

clients.

Responsible for ensuring that all business transactions and practices in

the individual's span of control comply with all regulations and the

SunTrust Code of Conduct.

Apria Healthcare, Inc.

Morrisville, NC, November 2008 to July 2012

Cash Research Representative

Apria Healthcare is America's leading provider of integrated home

healthcare products and services. I work in the accounting and finance

department. My duties in the National Cash Processing Center included about

are not limited to:

. Researches unidentified payments and denial of payments using internal

sources, written communication, web sites and phone inquiries to

determine appropriate accounts for payment application.

. Coordinates transfer of these funds to appropriate Apria facility or

other company.

. Processes and applies payment, after researching transaction, to the

correct invoice line to ensure accurate account activity.

. Appropriately identifies overpayments requiring refund or recoupment.

. Accurately processes denial of payments to correct invoice lines to

expedite future collection and appeal activity.

. Posts and applies all payment and denial activity within 24 hours.

. Schedules and organizes work assignments.

. Ensures work is performed accurately and efficiently.

. Posts adjustments to appropriate accounts as necessary based on

company policies and procedures.

. Performs other related duties as directed by supervisor.

Mega Force

Sanford, NC, December 2006 to November 2008

Administrative Assistant

Performed duties of Administrative Assistant for multiple companies of Mega

Force.

Children's Developmental Services Agency

. Perform duties such as client and professional interaction, taking

referrals, processing forms and letters, and providing administrative

and clinical support to service coordinators. Create and maintain

client records to ensure they are in and stay within compliance with

the state of North Carolina. Other duties include answering

telephones, making copies, filing; maintaining and creating excel

spreadsheets for performance and billing and access databases, and

assist Early Intervention Service Coordinator's track necessary forms

for timely completion and accuracy.

USC Solutions

. Scheduled workers and to planned daily packaging jobs utilizing Just-

In-Time supply system Input production information into Macula and

Oracle database systems

The Pantry, Inc.

. Responsible for serving dispatcher, procurement, and administrative

assistant. Scheduled maintenance concerns for stores in multiple

locations. Dispatched calls to contractors for store emergencies and

ensured strict time lines were maintained on work orders. Gathered

data to submit bids for repairs or special projects such as store

opening, asphalt repair, and highway sign replacement. Notified

District Managers, Regional Vice Presidents, and other managers

progress of work orders.

Brick City Community Church

Sanford, NC, December 2006 to March 2007

Voluntary Data Entry Clerk

. Administrative and accounting for processing financial information...

. Entered financial data into ACS accounting system

. Created spreadsheets to track all spending for offices outside of the

accounting office.

. Ran audio/video equipment on the computer and TriCaster

. Created PowerPoint slides

Lee County Tax Administration

Sanford, NC, January to November 2006

Data Collector

Performing technical work in the inspections and appraisal of land,

residential, commercial, and industrial buildings, building improvements,

and inputting data into the computer for tax assessment purposes. Maintain

accurate records of all real estate property and collecting the necessary

data, and assisting in the tax mapping procedures. Independent judgment

and initiative required to apply laws, policies, and procedures to specific

situations. Use tact and courtesy in frequent contact with the public on

tax questions.

Roland Pool Service

Pensacola, FL, March to November 2005

Pool Service Technician/Sales

Installed and repaired pool equipment. Treated, serviced, and maintained

swimming pool and pool equipment. Interpreted work proposals, work orders,

schematics, and manufacturer's specifications. Completed work

documentation such as time sheets, work orders, invoices to record parts

used, nature and scope of service problems for warranty coverage timely.

Communicated with customers, co-workers, supervisors, and sub-trades

personnel on all aspects for service, repairs and maintenance contracts.

Unleavened Bread Ministries

Pensacola, FL, September 2002 to November 2005

Web Site Moderator/Editor

Web site moderator for online ministries. Position required a two-way

communication that allows for interaction between the audience and the

speaker. Written and oral communication is used to present screen

questions to the speaker so that the discussion stays focused. Gathered

pertinent data and coordinated responses from audience to speaker in order

to facilitate discussions. Edited online web documents. Researched host

server information and negotiate terms for service. Converted recorded web-

based programs into MP3 format for website posting. Copied files for mass

media production and distribution. Provided technical support for computer

equipment and customer service support.

CompUSA

Ft Walton Beach, FL, October 1997 to December 1998

Operations Manager

Managed approximately fifty employees at a time in all areas of operations,

from sales and service, to shipping and receiving. Interviewed and hired

all employees. Evaluated personnel for performance appraisal, communicated

results to employees, and developed improvement plan to correct

deficiencies. Instructed employees on shipping and receiving procedures

and led all store inventories with achieving the lowest loss in the region.

Corporate liaison for the southeastern region covering eight states from

Louisiana to Virginia. Developed and executed complex technical training

manuals. Responsible and accountable for all money transactions in the

store.

CyberZone

Pensacola, FL, June 1996 to October 1997

Partner and Store Manager

Responsible for daily organizational operations of a Laser Tag business.

Owned forty percent stock in the business and made pertinent operational

business decisions. Developed company policy and implemented new programs

for our clients, such as, individual and company parties and leagues.

Managed two part-time employees.

Mitchell Nissan-Mazda

Enterprise, AL, February 1995 to June 1996

New and Used Car Manager - Finance Manager

Oversight of credit, collection, and automobile installment sale contracts

for automobile dealership.

Prepared documents to negotiate customer deals, trades with other dealers,

tracked cost on used car maintenance, and auto inventory.

Victor Nissan

Selma, AL, October 1991 to February 1995

Finance Manager

Prepared complex documents, communicated terms, and conditions to customer.

Provided financing information and guidance to customer on whether to

finance or lease a vehicle. Liaison with the banking industry for customer

needs and support. Customized a financial program that increased the

number of customer loan processing per month. Served as liaison between

lease service providers and customers. Assisted management with dealer

trades, floor plans, and general financial information.

EDUCATION

Pensacola Junior College, Pensacola, FL;

General Liberal Arts AA, 2004

Woodham High School, Pensacola, FL; 1989

Contact this candidate