Customer Service Representative

Breonna Brinson

*** ****** ******

330-***-**** accvqh@r.postjobfree.com

Objectives

•To better my leadership skills. To help come up with the best solutions to their problems. To consider every individual in a respectful manner. To seek a job in customer service.

Experience

E-Commerce 01/2014- Present

Goodyear 200 Innovation Way Akron, Oh

Chat with customers online while also taking inbound calls giving great customer service. Placing orders and setting up appointments. Up sale Goodyear products, use different software programs including excel 2010.

Fraud Customer Service Representative 11/4/13-12/23/13

GE Capital Bank 4500 Munson ST Canton, OH 44718

Help assist customers with credit card fraud, process credit applications, approve or deny credit applications, data entry, update customers information, follow FCRA procedures.

Customer Service Representative 08/27/13 – Present

Ebsco Tele. Services 1717 Britian rd, Akron, OH 44310

Handle incoming and outgoing calls helping customers with magazines purchases, renewing subscriptions plans, setting up payment plans, collecting credit/debit card information, and giving great customer service.

Customer Service Representative 06/17/2013-Present

Dial America 3090 West Market, Fairlawn, OH

Handle inbound and outbound calls to help assist customers in renewing their service, sales, collect credit/debit card information to collect payments, updated customer account information in the system and provide great customer service.

Technical Support Representative

01/09/2012 -05/14/2013

Plus One Communications 1115 S. Maine ST Akron, OH

Answer inbound calls helping customers with any issues regarding their cable, internet, telephone or billing services such as collect payments. Help solve customer problems by performing technical support to resolve the issue and come to a solution.

Order Picker - 09/12 – 12/12

Universal Screen Arts- 5581 Hudson Industrial Hudson, OH

Help sort several invoices picking the correct items for each customer’s order and placing them on the belt to be ready for shipping.

Checked boxes to make sure the order was correct

Box customer’s orders

Worked machines

Cashier- 08/2010 – 04/2012

Giant Eagle – 2775 W. Market St Fairlawn, OH

Help assist customers with their groceries and make sure they have a great customer experience.

Ring up customer’s orders/bag

Collect customer’s cash, checks, credit or debit cards to complete transactions.

Give great customer service.

Law Librarian – 06/2009- 08/2009

Buckingham Doolittle & Burroughs – 3800 Embassy Pkwy Fairlawn, OH

Sort and file paper work

Check mail, send mail

Use Emails, outlook, excel, and Microsoft word to complete certain tasks and assignments.

Worked with confidential information.

Skills

Communication Skills

Computer Skills

Respectful

Obedient

Hardworking

Friendly

Focused

Organized

Education

University of Akron

Present

Firestone High School

06/03/2010 Diploma

*References upon request

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