Supervisor Front Desk
Resume:
KYLE HARRIS
ABSECON, NEW JERSEY, 08201
*****.******@*****.***
PROFESSIONAL EXPERIENCE
REVEL ENTERTAINMENT, Atlantic City, New Jersey United States
Front Desk Supervisor, Jan 2013 – present
• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• Monitor the revenue activity of the hotel.
• Train staff members.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's
policies and procedures.
• Coordinate front office activities of hotel and resolve problems.
• Prepare required paperwork pertaining to departmental functions.
• Confer and cooperate with other managers to ensure coordination of hotel activities.
EVS Supervisor, Mar 2012 – Jan 2013
• Coordinate activities with other departments to ensure that services are provided in an efficient and
timely manner.
• Inspect work performed to ensure that it meets specifications and established standards.
• Perform or assist with cleaning duties as necessary.
• Investigate complaints about service and equipment, and take corrective action.
• Confer with staff to resolve performance and personnel problems, and to discuss company policies.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• Recommend changes that could improve service and increase operational efficiency.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and
surfaces.
RESORTS CASINO HOTEL, Atlantic City, New Jersey United States
Front Desk Agent, Jan 2006 – Mar 2008
• Greet, register, and assign rooms to guests of hotel.
• Make and confirm reservations.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellmen.
• Keep records of room availability and guests' accounts, manually or using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
Front Desk Supervisor, Mar 2008 – Mar 2012
• Monitor the revenue activity of the hotel.
• Train staff members.
• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• Interview and hire applicants.
• Prepare required paperwork pertaining to departmental functions.
518 WHALERS DR ABSECON, NEW JERSEY,, 08201 United States 732-***-**** *****.******@*****.***
• Confer and cooperate with other managers to ensure coordination of hotel activities.
E D U C AT I O N
Florida A&M University, Tallahassee, Florida United States
Completed coursework towards Psychology, May 2005
Richard Stockton College of New Jersey, Galloway, New Jersey United States
Completed coursework towards Psychology, May 2007
ADDITIONAL SKILLS/ CREDENTIALS
Real Estate License-Obtained December 2013
Microsoft Office
518 WHALERS DR ABSECON, NEW JERSEY,, 08201 United States 732-***-**** *****.******@*****.***
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