Customer Service Manager

Debra J. Lupica

*** *** **.

Medina, Ohio *****

330-***-****

Objective: To provide a prospective employer with help in a variety of service lines in a

rewarding and satisfying environment.

Experience: 2009-2012 AMF Medina Lanes Medina, Ohio

Assistant Manager

• Day to day operations including opening and closing busy bowling center.

• Payroll

• Scheduling of all staff including front desk, food/service workers, mechanics

• Inventory, including office supplies, fully stocked bar, cafe and all bowling supplies.

• Sales with a monthly goal. Sales included phone calls, cold calls, meetings with other

local vendors. I actively participated in monthly corporation calls to discuss sales, needs,

suggestions for improvement.

• Cash handling

• Supervising entire staff of bowling center. There was a manager to whom I reported,

but most often worked independently.

2004-2009 AMF Medina Lanes Medina, Ohio

League Record Service and Customer Service

• Administering league records

• Maintaining control counter

• Group reservations

• Merchant Program

• Outbound calls

• Answer phones

2002-2003 Edward and Son Berea, Ohio

Office Secretary

• Answering phones

• Data entry

• Preparing documents

• Microsoft word, excel, quick books and publisher

• Filing

2000 - 2002 Eagle Moving Company, Medina Ohio

Secretary

Bookkeeping

Tax responsibilities

Payroll

Education: Medina High School Graduate

Travel School: Southeastern Academy

Referrals:

Judy Hadam

743 Victoria Cir

Medina, Oh 44256

360-***-****

Marc Valentin

V.P. of Finance

301 W. Prospect St.

Smithville, Oh 44677

330-***-****

Carol Naysmith

170 Center

Seville, Oh 44273

330-***-****

Contact this candidate