Customer Service Administrative Assistant

Desireé F. Mogan

**** ** ****** *** • Alhambra, CA, 91803 • 626-***-**** • accvbz@r.postjobfree.com

OBJECTIVE: To assume a demanding full time administrative position.

EDUCATION:

LIBERTY UNIVERSITY ONLINE Lynchburg, VA

Psychology September, 2009 - March 2010

ALHAMBRA ADULT EDUCATION San

Gabriel, CA H.S. Diploma – 2005

WORK EXPERIENCE:

THE MUSIC CENTER Los Angeles, CA

Temp Advancement (Admin Assistant) January, 2013 – November, 2013

● Organized materials for Major Gifts Campaign Planning Packet

● Assisted with the editing process of briefing documents and other materials

● Scheduled and managed appointments for Associate VP using Microsoft Outlook

● Coordinated and set up conference rooms for meetings

● Transcribed and distributed minutes for MGO and Prospect meetings

THE LA OPERA COSTUME SHOP Los Angeles, CA

Administrative Assistant September, 2013 – November, 2013

● Coordinated with Costume Director

● Scheduled performers for costume fittings

● Assisted Costume Supervisors in reviewing Performance Costume Breakdown Sheet

● Assigned, created, and distributed costume labels for shipping and proper usage of

costumes.

THE MUSIC CENTER Los

Angeles, CA

General Phones Information Operator June, 2012 – January, 2013

● Receive and direct calls while exuberating high quality customer service

● Reply to general emails in a timely proficient manner

● Provide requested information for The Music Center venues for performances, special

events, box offices, parking, The Music Center staff directory, etc.

● Reserve wheelchairs for Americans with Disabilities Act (ADA)

● Perform data entry duties with Excel

Temp Ops (Operations) December, 2012

● Assisted Executive Assistant to Chief Operator Officer

● Performed data entry duties using Excel and Access while paying close

attention to accuracy and detail

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● Prepared facility fee forms for scanning to PDF files for

distribution ● Operated under time constraints and proficiency

requirements in all assigned variety of multiple projects

● Successfully used multi-tasking skills to

maintain a maximum flow of continued progress

Temp Founders (Founders) November, 2012

● Attained and generated reservations for founders

● Acquired ticketed inquiries for performances and retrieved ticketed changes

from box offices

Host Staff Supervisor/Usher November, 2010

● Oversaw the timely distribution of entrees for Founders of the Ahmanson

● Reported customer satisfaction, staff performance, and data collecting

● Associated closely with chefs, head usher, staff, Founders’ room host, and

waiter/bartender

AMBASSADOR COLL BOOKSTORE Alhambra, CA

Bookstore Manager Assistant (Part time) January, 2010 – May, 2012

● Performed bookstore duties such as distribution, sales,

receiving, inventory, and customer service in a demanding environment

● Continually scheduled during college startups, expedited start up kits to

70 students in a high proficient manner

FERIA 1 CLEANING SER Los Angeles, CA

Customer Service/Sales (Part time) March, 2009 – September, 2011

● Contributed to positive growth and maintaining positive relationships

with existing account base during trying economic times

● Company has retained 98% of all regular service account base

● Performed customer service follow-up visits to ensure highest

satisfaction level with accounts

● Assisted owner with coordination of personnel with job assignments

● Also performed commercial cleaning services regularly and when needed

VOLUNTEER ACTIVITIES:

FREE CHAPEL Irvine, CA

Media Team Volunteer Trainee July, 2012 –

February, 2013 ● Assist media team coordinator in running media production

Functions such as screen programming.

REFERENCES UPON REQUEST

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